Customer Quality Engineer
StaffRight Associates, LLC
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- Automotive
- Coatings
- IATF 16949
- Customer Quality Issues
- Root Cause Analysis
- 8D
- 5 Whys
- Fishbone
- Is/Is Not
- CAPA
- APQP
- FMEA
- LPA
- Customer-Specific Requirements
- Customer Audits
- Third-Party Audits
- Data Analysis
- Risk Assessment
- Cross-Functional Teams
- Customer-Facing Communication
- Stakeholder Management
Summary
Customer Quality Engineer
The Opportunity
StaffRight Associates is recruiting for a Customer Quality Engineer to join a top-tier producer of high-performance paints and coatings engineered for the global automotive market. This is an on-site role in Oak Creek, WI, and relocation assistance is available.
In this high-visibility, customer-facing position, the Customer Quality Engineer owns customer quality requirements and drives issue resolution across every stage of the product lifecycle. Serving as the main link between automotive customers and internal manufacturing, engineering and commercial groups, you will direct root cause investigations, corrective and preventive measures, complaint handling and quality improvement efforts that keep product and process performance at a consistently high level. The role reports into the plant's Quality Assurance Site Manager.
It's a strong fit for a seasoned automotive quality professional who wants to own a critical function, work side by side with customers and senior leaders, and elevate customer satisfaction, manufacturing results, product quality and continuous improvement plantwide.
What You'll Do
- Lead customer quality issues to closure, from containment through root cause analysis and corrective action
- Resolve customer claims and complaints through proven quality problem-solving methods
- Serve as the escalation point for critical and high-severity quality concerns
- Verify that every root cause is backed by evidence and every corrective action holds up long term
- Brief customers clearly on open issues, risk exposure and the path to resolution
- Spearhead customer audits in partnership with the Quality Assurance Manager
- Cultivate trusted relationships with customers' plant-level, quality and engineering teams
- Anticipate emerging quality risks and coordinate preventive measures before they reach the customer
- Translate customer-specific requirements into internal processes and practices
- Uphold IATF standards along with APQP, FMEA, LPA and in-house quality expectations
- Collaborate across Manufacturing, Process Engineering, Supply Chain, Planning, Sales, Customer Service, Technical Laboratories and Continuous Improvement
- Drive measurable gains in customer satisfaction and overall quality performance
What You Bring
A proven background as a Customer Quality, Supplier Quality, Manufacturing Quality or Quality Engineer, grounded in the automotive and coatings sectors.
- Industry experience in Automotive and Coatings, including hands-on knowledge of IATF 16949
- A track record handling Customer Quality Issues, complaints and claims
- In-depth command of Root Cause Analysis tools such as 8D, 5 Whys, Fishbone and Is/Is Not
- Experience putting in place and confirming the effectiveness of corrective and preventive actions (CAPA)
- Working knowledge of APQP, FMEA, LPA and Customer-Specific Requirements
- Background assisting with Customer Audits and Third-Party Audits
- Sound judgment and decisiveness, with strength in Data Analysis and Risk Assessment
- Confidence guiding Cross-Functional Teams without formal authority
- Excellent Customer-Facing Communication and Stakeholder Management skills
- Bachelor's degree in Engineering, Quality or a related technical field, or equivalent experience
- Ability to balance several priorities at once in a fast-moving setting
- Comfort working across office and manufacturing floor settings, with roughly 10–15% travel to customer or supplier sites
- Must be authorized to work in the U.S. without employer sponsorship
Compensation & Total Rewards
- Salary: $90-120k plus bonus
- Engagement: Full-time, direct hire; on-site in Oak Creek, WI
- Benefits: Bonus; relocation assistance available
Joining StaffRight Associates
When you partner with StaffRight Associates in your search for your next role, you're doing more than pursuing a job, you're aligning yourself with a team of experts committed to placing top-tier talent in truly impactful positions. We take pride in fostering professional growth and connecting forward-thinking individuals with organizations that value innovation and excellence. We look forward to showcasing your expertise in a way that resonates with our clients and opens the door to meaningful opportunities.
- Dice Id: 90939179
- Position Id: NOOJ - 48389
- Posted 1 day ago
Company Info
About StaffRight Associates, LLC
StaffRight Associates is a premier recruitment and staffing partner that provides talent to a broad and diverse range of corporate disciplines. StaffRight was crafted out of an industry need to better manage the processes and complexities of today’s recruitment and staffing demands. With company beginnings formulated in the industry over 30 years ago, our founder realized that there was a definitive need to utilize recruitment and staffing more efficiently and effectively than what has been the typical industry standard model. StaffRight is dedicated to servicing our clients with a comprehensive, scientific approach of refining the process throughout our clients' engagements.
Understanding and committing to our employees is critical to the growth and sustainability of StaffRight. We are of the opinion that regardless of their expertise, a successful company needs great people. The success of an employee is realized in a variety of different ways, but for us, we go well beyond one's credentials and interview. Finding the best employees who possess the needed skills, experience, and education are certainly key in a hire, but to truly find great employees who feel they are an integral part of the company, it takes tremendous insight in understanding what makes someone successful. Passion for one’s work, commitment to excellence, and having a ‘get it done’ attitude are essential for a great employee. Having these qualities also goes a long way in ensuring that an employee always has the client's best interests in mind. Great employees are passionate about their work and the company where they hang their jacket. Additionally, we believe that having refined and solid communication skills is also paramount in enabling all employees to work together towards the common goals and successes of the company. This collaboration is very much based on our employees' ability to listen to others and respond effectively, both internally with each other, and externally to our clients.
