Level 2/3 Technician

RESPONSIBILITIES:
Kforce has a client that is seeking a Level 2/3 Technician in Delray Beach, FL. This role is 5 days onsite.

Summary:
This role is ideal for a hands-on support professional who aspires to grow into Systems or Network Administration and enjoys working across both the technical and business sides of IT operations. The Technician will provide end-to-end support for enterprise users, devices, and infrastructure in a fast-paced onsite environment.

Key Responsibilities:
* Provide Tier 1-3 technical support for end users, including desktops, laptops, mobile devices, printers, and peripherals
* Troubleshoot and replace PCs, laptops, mobile devices, and related hardware
* Perform PowerShell scripting and automation to support system tasks and operational efficiencies
* Work directly within the Azure environment, supporting cloud-based systems and services
* Build, image, deploy, and maintain workstations and laptops, including remote imaging and updates
* Manage hardware lifecycle activities, including upgrades, asset tracking, loaner equipment, inventory management, and hardware disposal
* Support new hire onboarding, terminations, relocations, and remote user setups
* Configure, support, and troubleshoot Apple iPads and iPhones
* Participate in IT support ticket queues, prioritizing and assigning tickets as needed
* Support enterprise applications, email, connectivity, remote access, and local/network printing
* Execute device updates and patching for desktops, laptops, and mobile devices
* Set up and maintain printers, scanners, and other peripherals
* Support VOIP / PBX telephony systems and modern communication devices
* Assist with network setup and management, applying networking principles and best practices
* Work closely with business users to deliver timely, effective technical solutions

REQUIREMENTS:
* Intermediate experience with PowerShell scripting and automation
* Hands-on experience working in Microsoft Azure
* Experience supporting hardware, peripherals, and mobile devices
* Experience with VOIP/PBX telephony systems
* Experience supporting users across Tier 1, Tier 2, and Tier 3 environments
* Strong understanding of desktop and mobile operating systems, office productivity software, and endpoint management
* Knowledge of networking fundamentals, including connectivity, troubleshooting, and best practices
* Familiarity with device imaging, patching, asset management, and lifecycle support
* Strong multitasking and prioritization skills in a high-volume support environment
* Excellent communication and interpersonal skills, able to work with users at all organizational levels
* Strong time management and ability to perform under pressure
* Resourceful and self-sufficient, with the ability to problem-solve independently while remaining receptive to guidance
* Positive, collaborative team-first mindset
* Demonstrates initiative, ownership, and accountability
* Ability to independently manage projects and tasks from start to finish

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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