Description We are looking for an experienced Application Support Engineer to join our team on a long-term contract basis in Pleasanton, California. In this role, you will be responsible for ensuring the seamless operation of applications and systems, addressing technical issues, and delivering exceptional support services. If you have a strong background in IT software and hardware, along with expertise in troubleshooting and systems management, this position could be a great fit for you.
Responsibilities:
- Provide technical support for a SaaS platform, including investigation and resolution of customer issues
- Research, reproduce, diagnose, and troubleshoot issues related to data integrations and file-based transmissions
- Work with technologies including SQL, AS2, EDI, XML, and flat files
- Log, track, and manage issues using Jira and Salesforce, ensuring accurate documentation and timely escalation
- Escalate issues in accordance with Standard Operating Procedures and clearly communicate status to stakeholders
- Collaborate with Engineering, Product, and Customer Success teams to drive issue resolution and continuous process improvements
Requirements - Proven experience as a Technical Support Analyst or in a similar role within a SaaS environment
- Strong technical troubleshooting skills with hands-on experience in SQL, AS2, EDI, XML, and flat files
- Experience working with ticketing systems such as Jira and Salesforce
- Excellent written and verbal communication skills
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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