SAP S/4HANA Service & Warranty Lead

Job Title: SAP S/4HANA Service & Warranty Lead – Automotive
Location: Newark, CA (7373 Gateway Boulevard, Newark, CA)
Work Mode: Hybrid – 4 Days Onsite Mandatory
Industry: Automotive

Job Summary

We are seeking an experienced SAP S/4HANA Service & Warranty Lead to drive the design, leadership, and delivery of enterprise-grade after-sales service and warranty solutions for a leading automotive organization.

This role will serve as the functional authority for Service Operations, Warranty Management, Recall Processing, and After-Sales transformation initiatives across SAP S/4HANA environments. The ideal candidate will possess deep expertise in SAP Service Management, Warranty processes, dealer ecosystems, and automotive after-sales operations.

The consultant will work closely with business stakeholders, SAP technical teams, system integrators, and enterprise architecture groups to deliver scalable, compliant, and customer-centric service solutions.

Important Environment Details

• Warranty claim adjudication is performed directly in SAP as the system of record.
• Client does NOT use SAP FSM or SAP CEC.
• Salesforce Service Cloud and Salesforce Field Service are used as the strategic front-end for company-owned Service Centers.
• A custom Full Stack portal is being built for global importer and authorized repairer partners.
• SAP S/4HANA will integrate with external platforms through Workato middleware to support global after-sales business processes.

Key Responsibilities

Solution Leadership & Architecture

• Lead end-to-end SAP S/4HANA Service and Warranty solution architecture aligned with automotive best practices.
• Define scalable target-state architectures leveraging:
  • SAP S/4HANA Embedded Service Management
  • SAP CS / SD Service
  • SAP Warranty Management
  • Integration with SAP MM, PM/EAM, FI/CO, CRM, and external service platforms
• Conduct fit-gap workshops and solution design sessions with business stakeholders.
• Drive architectural decisions across service operations and warranty ecosystems.

Business Process Ownership

• Lead and optimize automotive after-sales and warranty processes including:
  • Warranty claim adjudication
  • Vehicle and parts warranty tracking
  • Labor operations and failure code management
  • Recall campaigns and goodwill handling
  • Service order processing and billing
• Align regional and global service models while supporting localization requirements.
• Translate business strategy into SAP roadmaps and scalable enterprise solutions.

Program Delivery & Integration

• Lead functional configuration, design validation, and solution reviews throughout Explore, Realize, and Deploy phases.
• Ensure seamless integration across:
  • Vehicle Master & VIN management
  • Parts logistics and inventory
  • Financial settlement and accrual processing
  • Dealer and repair partner ecosystems
• Support SIT/UAT testing, cutover planning, deployment readiness, and production stabilization.
• Enforce SAP governance, compliance, and automotive process standards.

Stakeholder Leadership

• Partner closely with:
  • After-Sales Operations
  • Engineering & Quality teams
  • Finance & Controlling
  • Dealer Network Operations
  • Business Transformation teams
• Provide executive-level communication, advisory support, and mentorship to functional teams.

Required Skills & Experience

Preferred Qualifications

• Experience integrating SAP with Salesforce Service Cloud or Field Service.
• Knowledge of Dealer Management Systems (DMS).
• Experience with Workato middleware integrations.
• Exposure to external warranty adjudication platforms.
• Strong understanding of automotive OEM service operations.

Additional Information

• 4 days onsite presence in Newark, CA is mandatory.
• Strong preference for candidates with automotive industry experience.
• This role is critical to enterprise after-sales modernization and warranty transformation initiatives.

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