Hi ,
Greetings from Healthcare Triangle !!
We do have opening for our client,
Role : System Analyst / Business Analyst / Technical Analyst e-Commerce & PIMS
Location : Sandy Springs, GA (Hybrid)
Duration : Long-term Contract
Job Description :
We are seeking an adaptable and analytical System Analyst eCommerce & Product Information Systems (PIMS) to support digital operations across our B2B and B2C channels. This role blends businessanalysis competency with handson technical execution to ensure the stability, accuracy, and efficiency of our eCommerce platforms (BigCommerce) and product data ecosystems (PIMS). The ideal candidate is highly organized, communicates clearly with business and technical partners, and enjoys working directly with data whether through SQL queries, API integrations, or offline spreadsheet manipulation. This role works closely with marketing, IT, product teams, and external vendors to maintain smooth digital workflows, enhance data quality, and support continuous process improvement.
Job Responsibilities
eCommerce & PIMS Platform Support
- Maintain and configure BigCommerce storefront operations including product attributes, customer groups, pricing rules, and digital workflows.
- Support the Product Information Management System, ensuring structured and accurate product data throughout catalog lifecycles.
- Coordinate data imports, exports, and transformation activities across PIMS, ERP, CRM, and eCommerce platforms.
Data Operations & Integration Support
- Use SQL, spreadsheets, and dataquality tools to clean, validate, and manipulate large datasets.
- Assist with troubleshooting dataflow issues between integrated systems, documenting findings and working with technical teams to implement corrective actions.
- Support APIdriven integrations, data mappings, and structured data governance processes.
Business Analysis & Workflow Alignment
- Gather requirements from stakeholders and translate them into technical specifications, configuration steps, or workflow enhancements.
- Support process documentation, functional requirements, and acceptance testing for new features or platform enhancements.
- Partner with marketing and product teams to ensure product content, digital assets, and category structures follow established standards.
Technical Support & Issue Management
- Serve as firstline support for platform issues, triaging incidents and coordinating with IT, vendors, or crossfunctional teams.
- Manage and document tickets in ServiceNow and Jira, ensuring timely tracking, followup, and resolution.
- Maintain troubleshooting guides, FAQs, and knowledgebase entries for recurring issues.
Reporting, Compliance & Continuous Improvement
- Create, update, and maintain operational reports, dashboards, and data extracts used by downstream departments.
- Support changemanagement processes through testing, documentation, release validation, and communication.
- Identify opportunities to streamline workflows, automate manual tasks, and elevate product data consistency and accuracy.
Job Requirements :
- Bachelor s degree in Information Technology, Business Information Systems, Computer Science, Digital Commerce, or a related field.
- 3+ years of experience in a hybrid Business Analyst / Technical Analyst role, preferably supporting eCommerce or productdata systems.
- Handson experience with BigCommerce, PIMS platforms, or comparable digital commerce ecosystems.
- Demonstrated ability to work directly with data using SQL, Excel (advanced functions, lookups, pivot tables), and structured data files (CSV, XML, JSON).
- Experience managing work through Jira, ServiceNow, or similar ticketing/SDLC tools.
- Strong communication and documentation skills, with the ability to simplify technical topics for nontechnical stakeholders.
- Comfort working with crossfunctional teams to define requirements, validate data, and troubleshoot issues.
- Familiarity with API fundamentals, webhooks, and dataintegration patterns.
- Understanding of product data modeling, attribute management, and taxonomy design.
- Exposure to eCommerce analytics tools, digital experience optimization, or catalogcontent workflows.
- Experience with ERP or CRM systems and their interactions with eCommerce platforms.
- Basic knowledge of datagovernance best practices, digital accessibility considerations, and SEOaligned content structure.
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