Software Guidance & Assistance, Inc., (SGA), is searching for a
Technical Account Manager for a
contract assignment with one of our premier SaaS clients in Atlanta, GA. This role is also open to remote.
The TAM provides delivery management of support issues, and pro-active services passionate about improving customer IT operational health in assigned accounts. The value the TAM brings to the customer is successful operation, and hence realization of value, of products. The value for Adobe is increased customer happiness, reduced support costs, and awareness needed around product improvements.
We are looking for a technical candidate, with a strong development/consulting/support background and validated customer-facing, and relationship building skills. The TAM will deliver pro-active services, advice and mentorship, and be the customer's technical advocate. This role will then coordinate with the Account Management, support, consulting, Tech-Ops and engineering teams, to ensure technical queries are addressed, in a timely manner, to meet project timelines and requirements. The TAM also needs a deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and lead through changes.
The position would require some travel to customer sites mainly in the United States.
Responsibilities: - Delivery of pro-active and preventative services
- Pro-active notifications of upcoming releases and possible impact
- Leading and guiding customer through complex environment changes
- Coordinating/driving customer technical issues with support/engineering/consulting
- Handling technical issues, scheduled and unexpected
- Customer status calls and reporting
- Regular service reviews
Required Skills: - Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles
- Very strong written and verbal communication skills
- Validated presentation skills, and experience organizing and running high-profile customer calls and meetings
- Must-have: Customer-facing experience in enterprise projects
- enterprise software
- Highly preferred: experience with Adobe DX Solutions, specifically Marketo Engage (Marketo Engage Expert Certification/Business Practitioner Certification)
- Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise.
- Bachelor Degree in Computer Science, Engineering, or equivalent
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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