Role: ServiceNow CMDB Technical Architect
Location: Remote
Job Description
- Accountable for end-to-end CMDB Enterprise Architecture, design, and implementation on the ServiceNow platform.
- Lead CMDB design and configuration, including CI class modeling & extensions, IRE rules, CI lifecycle management, and data governance
- Architect and govern CMDB data ingestion and integrations from multiple sources (e.g., ServiceNow Discovery, SCCM, Intune, JAMF, Tanium, CrowdStrike, Cloud platforms, third-party discovery tools).
- Define and enforce CMDB data standards, including- CI naming conventions
- Mandatory attributes
- Relationship modeling
- Data ownership and stewardship etc.
- Own the CMDB technical roadmap, ensuring scalability, performance, and alignment with ITIL and enterprise architecture standards.
- Ensure strong alignment of CMDB with:- ITSM (Incident, Change, Problem, Request)
- ITOM (Discovery)
- ITAM/SAM use cases
Qualifications
- 10+ years of ServiceNow experience with strong focus on CMDB / ITOM Architect roles.
- Strong understanding of & Hands-on experience with- ServiceNow CMDB/CSDM
- ServiceNow Discovery & Service Mapping
- Identification and Reconciliation Engine (IRE)
- ITOM, ITSM, ITAM/SAM integrations
- Experience defining and managing CMDB Health KPIs and dashboards.
- ServiceNow Certifications (Mandatory):- Certified System Administrator (CSA)
- CIS Discovery or CIS Service Mapping
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