Position OverviewWe are seeking a skilled Tier 2 Desktop Support Analyst to provide advanced deskside and end-user support in a Windows-based corporate environment. This role serves as an escalation point for Tier 1 issues and focuses on resolving more complex hardware, software, and systems-related problems. The ideal candidate has strong Windows expertise, excellent troubleshooting skills, and a customer-first approach to support.
Key Responsibilities- Provide Tier 2 deskside and remote support for Windows 10/11 desktops, laptops, and peripherals.
- Serve as an escalation point for Tier 1 Help Desk and Service Desk teams.
- Troubleshoot and resolve complex hardware and software issues, including break/fix support.
- Install, configure, and support Windows operating systems and standard enterprise applications.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
- Perform workstation builds, imaging, deployments, and device refresh activities.
- Administer user accounts and permissions using Active Directory and related tools.
- Diagnose and resolve printer, network connectivity, and peripheral issues.
- Support onboarding and offboarding processes, including device setup and access validation.
- Document incidents, resolutions, and procedures accurately within the ticketing system.
- Escalate issues to Tier 3 or infrastructure teams when necessary while maintaining ownership through resolution.
- Provide excellent customer service while supporting users both on-site and remotely.
Required Skills & Qualifications- 3+ years of desktop or end-user support experience in a Windows-based environment.
- Strong hands-on experience supporting Windows 10/11 operating systems.
- Proven experience with hardware and software troubleshooting and break/fix support.
- Experience using IT ticketing or incident management systems.
- Solid understanding of Active Directory user and device management.
- Experience supporting Microsoft 365 and core Office applications.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently, prioritize tasks, and handle multiple issues simultaneously.
Preferred Qualifications- Experience supporting enterprise environments with high user counts.
- Familiarity with endpoint management tools (Intune, SCCM, or similar).
- Basic knowledge of networking concepts (DNS, DHCP, TCP/IP).
- Experience supporting VIP or executive users.
- IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience.
Job Type & LocationThis is a Contract position based out of Olney, MD.
Pay and BenefitsThe pay range for this position is $20.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Olney,MD.
Application DeadlineThis position is anticipated to close on May 2, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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