IT Customer Support - Entry Level

Salary: $5,249.00 - $7,060.00 Monthly
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-05364
Department: Auditor's Office
Opening Date: 06/29/2026
Closing Date: 7/8/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
Be valued. Be challenged. Build a career.

About SAO:

At the State Auditor's Office, we work together to make a difference in how our state government operates. With 15 offices statewide, we are looking for innovative, talented people to join our team to help us continue our important work. Get to know us! We take pride in serving various governments and the people of Washington State. Learn more about who we are and what we do on social media, using the hashtag #WeAreSAO and on our website at

Our Culture:

We are committed to building and maintaining a workplace environment that is collaborative and supports all employees as we effectively carry out the agency's mission. This includes ensuring inclusion and equity throughout the agency, while embracing the individual differences of our employees and clients. We believe that diverse perspectives and backgrounds are fundamental to doing our best work.
About Team Information Services:
Team Information Services provides the technology that powers the Office of the Washington State Auditor. Our teams partners with employees across the agency to deliver secure, reliable, and innovative technology solutions that support our audit, administrative and operational programs.

This position is for Team Client Services as Customer Support at the Entry Level and reports directly to the Client Services Manager. The salary is on the 01IT scale and will be between $5,249 and $7,062 monthly, depending on experience.

In this role, you'll be the first point of contact for employees needing technical assistance while gaining hands-on experience supporting a modern enterprise IT environment. You'll troubleshoot technical issues, deploy and configure hardware and software, support Microsoft technologies, and work alongside infrastructure, cloud, applications and security team to deliver excellent customer service.
We're looking for someone who enjoys solving problems, communicating with customers, and continuously learning new technologies. Success in this role means providing responsive support, knowing when to escalate complex issues, identifying opportunities to improve service, and helping create a positive technology experience for agency staff.

A job and benefits that support a healthy work/life balance.
The Washington State Auditor's Office (SAO) prides itself in offering flexible schedules and a hybrid work environment that helps our staff balance work and life. We also offer a comprehensive package of health and wellness benefits to employees, including:

• Full benefits package.
• Paid vacation, sick leave and holidays.
• Growth and development opportunities
• Educational and professional certification reimbursements
• An agency-wide commitment to diversity, equity, inclusion and respect in the workplace

Duties

Some of what you will do:

• Serve as the first point of contact for customers seeking technical assistanec over the phone, email, or through our ticketing system
• Maintain a high level of courteous customer service at all times
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Record events and problems and their resolution in the agency issue tracking system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Maintain accurate inventory records for agency technology assets

What are we looking for:

• An individual eager to learn and grow in a collaborative enironment
• Someone with a high level of attention to detail
• Great communicaton skills
• Great troubleshooting and analytical skills

Qualifications

Required Qualifications:

• Associate degree or higher in Computer Science, Computer Engineering or other related field, or one year as an Information Technology Systems Specialist 2 or equivalent.
• One (1) year experience providing technical and customer support

OR

• Equivalent education/experience

*Year for year of actual job experience may be accepted in lieu of the educational requirement

Desired Qualifications

• Bachelor's degree or higher in Computer Science, Computer Engineering, or other related field. Year for year of actual job experience may be accepted in lieu of the educational requirement.
• Two (2) years of experience providing technical and customer support

The qualifications listed above represent the technical requirements and experience necessary for this position. The competencies (knowledge, skills, abilities and behaviors) listed below represent the interpersonal capability and aptitude necessary for this position:

• Accountability
• Communication and Customer Focus
• Leadership
• Judgment
• Analysis
• Adaptability/flexibility
• Results Orientation & Initiative

Supplemental Information

Application Process:
To be considered, applicants must submit a completed application. This includes:

• Complete responses to application fields
• Complete responses to supplemental questions
• Cover Letter
• Resume

If you are a US Veteran and would like to apply for Veteran's Preference, attach a copy of Form DD214 military record showing honorable discharge.

Questions may be directed to the applications unit at

Our Commitment to Diversity and Inclusion
We are committed to building a team with a variety of backgrounds, skills and ideas in order to carry out the agency's mission today and in the future. This includes ensuring every member of our team feels valued and supported. We encourage you to join us.

The Office of the Washington State Auditor is an equal opportunity employer.

Persons with a disability, who need assistance in the application or testing process, or who need this announcement in an alternative format, may call or via the telecommunications relay service by dialing 7-1-1.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

0950 - How did you learn of this employment opportunity?

• Careers.wa.gov
• SAO.wa.gov
• College Website (specify below)
• Other Website (specify below)
• Networking/Social Event (specify below)
• Job Fair (specify below)
• Newspaper (specify below)
• Campus Career Center (specify below)
• Subscription Services Email
• On Campus Interviews
• Friend
• SAO Employee (specify below)
• SAO Presentation
• Other (specify below)

02

(0950) Please list the specific source(s) if you made a selection in question #1
03

0950 - Please provide a detailed outline of your IT experience as it relates to the required and desired job qualifications, including relevant education courses or work history/volunteer experience. Details for any courses should include the following information: Name of College/University, Course Code and Name, Number of Sem/Qtr Credits, Grade Received. Details for relevant work/volunteer history should include the following: Name of Organization, Date/Length of Service and Description of work performed. These details will be used to determine your eligibility.
04

Please state the length of experience you have in providing technical and customer support.
05

Select the length of experience you have in providing technical and customer support in a government environment.

• 0-5 months
• 6-11 months
• 12-23 months
• 2 or more years

06

The application process requires that you attach a cover letter detailing how you meet the qualifications of this position and a resume. Please click below to indicate you have attached the required documentation.

• Yes, I have attached a cover letter and resume.
• No, I have NOT attached a cover letter and resume.

07

During your initial training period, you may be required to be onsite 3 to 5 days per week. This means you will be in person at the assigned duty station of the Olympia Office. While we offer a hybrid work schedule, remote work will be limited until staff progress further on in their careers. If this sounds like an exciting opportunity and you are willing and able to meet the needs of our work location, please choose "yes" below.

• Yes
• No

Required Question