Sr. ServiceNow Developer

Industry: Public Sector / Government / Retirement Services
Work Type: 100% Remote
Contract Length: 12 Months (with potential for extension)

Project Overview

This role supports a high-visibility public sector modernization initiative within a government retirement services organization. The project centers on transitioning a large, legacy .NET application into the ServiceNow platform, with a strong emphasis on Customer Service Management (CSM).
The Senior ServiceNow Developer will serve as the primary technical driver for this transformation, working closely with a Business Analyst, Solution Architect, and key business stakeholders. This is a hands-on role where the developer will not only build solutions but also help shape business processes, guide technical direction, and influence how ServiceNow is leveraged across the organization.
This engagement plays a direct role in improving how retirement services are delivered to thousands of members by modernizing systems, improving user experience, and enabling scalable, future-ready workflows.

Key Initiatives & Impact

• Lead the modernization of mission-critical retirement services by migrating functionality from a legacy .NET environment into ServiceNow
• Drive adoption and optimization of ServiceNow CSM to improve case management, member services, and operational efficiency
• Influence business outcomes by helping stakeholders understand what is possible within ServiceNow, even when requirements are not fully defined
• Enhance identity verification, SSO, and authentication capabilities within the ServiceNow ecosystem
• Build intuitive, scalable, and user-focused solutions that support long-term digital transformation goals

Responsibilities

• Serve as the primary, dedicated ServiceNow CSM developer for a large-scale transformation initiative
• Design, develop, and implement custom applications, workflows, integrations, and UI components within ServiceNow
• Build and customize Service Portal experiences, including widgets and UI pages
• Develop workflows and automations using Flow Designer and scripting
• Migrate and modernize legacy .NET functionality into ServiceNow-based solutions
• Collaborate in backlog refinement and solution design where requirements may be evolving or ambiguous
• Partner closely with business and technical stakeholders to translate business needs into technical solutions
• Mentor and guide stakeholders by providing best practices and technical recommendations

Required Qualifications

• 5+ years of hands-on ServiceNow development experience
• Expert-level experience with ServiceNow Customer Service Management (CSM)
• Strong experience building:
  • Custom ServiceNow applications
  • Service Portal UI pages and widgets
  • Workflows and Flow Designer solutions
  • Scripted REST APIs and integrations
• Proven experience migrating or modernizing solutions from legacy platforms (preferably .NET) into ServiceNow
• Ability to work independently and lead technical direction in a complex, evolving environment

Preferred Qualifications

• Experience supporting retirement systems, benefits platforms, or public sector organizations
• Strong communication skills with the ability to influence technical and non-technical stakeholders
• Experience enhancing:
  • Case Management
  • Agent Workspace
  • Playbooks and Knowledge Management
  • Portal UX and customer-facing experiences

Why This Role

• Opportunity to be the primary technical voice on a major modernization effort
• High visibility and direct impact on public-facing retirement services
• Ability to shape future business processes and ServiceNow strategy
• Long-term engagement with a stable, mission-driven organization

Job Type & Location
This is a Contract position based out of Pierre, SD.
Pay and Benefits
The pay range for this position is $65.00 - $88.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.