Quality Assurance Analyst

Responsibilities: This is a testing-heavy role. Manual testing of digital assets is the primary responsibility of this position.

·       Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility

·       Maintain and organize testing data to allow for focused application of remediation efforts

·       Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues

This role will support the State’s enterprise initiative for accessibility optimization. To better understand the needs, we broke down additional responsibilities into seven main areas.

Assessment

•         Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need

•         Develop test cases and improve testing protocols, to allow for the deepest discovery of issues

•         Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions

•         Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services

Documentation

•         Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey

•         Support performance scoring, compliance tracking, and analysis reports

•         Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements

Testing/QA

•         Execute and iterate manual accessibility testing for all state digital assets, before and after remediation

•         Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work

Communication

•         Clearly communicate testing outcomes and provide expertise to help stakeholders understand results

•         Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts

•         Establish and maintain effective relationships across multiple teams to help support accessibility work at the State.

Maintaining

•         Maintain test libraries, testing standards, tool configurations, data repositories, and reporting frameworks to help support the state’s ongoing governance of accessibility standards

•         Mentor internal team members and agency staff on accessibility standards and testing approaches to promote sustainability and skills transfer

•         Stay on top of the latest changes in WCAG, ADA, and Section 508 standards, and document and apply adjustments to testing practices to accommodate these changes

Required Knowledge, Skills, and Ability

•         Bachelor’s degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction

•         3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods

•         2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices