ServiceNow Lead Developer

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 12+ mo(s)

Skills

SERVICENOW
LEAD DEVELOPER
SENIOR DEVELOPER
CSM
UI BUILDER
UIB
SCRIPTING
BUSINESS RULES
CLIENT SCRIPTS
INTEGRATION
CSM
CUSTOMER SERVICE MANAGEMENT
CERTIFIED
CERTIFICATION

Job Details

ServiceNow Lead Developer

Contract-to-Hire | 12 Months | Hybrid - Reston, VA (DMV Area Only)
Interview: Remote | Work: Hybrid Onsite (Quarterly in-office presence required)

Role Overview

We re seeking a ServiceNow Lead Developer to lead customization, integrations, and workspace development within a large-scale ServiceNow environment. The focus is on CSM (Customer Service Management) module, scripting, and building modern UIB workspaces. This role requires hands-on technical expertise, leadership in best practices, and the ability to collaborate with architects, stakeholders, and developers.

What You ll Do

  • Design, customize, and enhance ServiceNow CSM workflows and solutions.

  • Develop and maintain API integrations (ServiceNow external systems including FEPOC).

  • Build and configure UI Builder (UIB) workspaces and optimize workspace usability.

  • Write advanced scripts (JavaScript, Business Rules, Client Scripts, etc.) for complex customizations.

  • Troubleshoot and resolve ServiceNow performance, functionality, and integration issues.

  • Partner with stakeholders to define requirements and deliver scalable solutions.

  • Mentor and guide junior ServiceNow developers.

What We re Looking For

  • 5+ years of ServiceNow development & administration experience.

  • Strong expertise in CSM module customization (must-have).

  • Hands-on experience with UI Builder and Configurable Workspaces.

  • Solid scripting skills (JavaScript, Client/Server scripts, Business Rules).

  • Strong background in REST API integrations.

  • Active ServiceNow Developer or Admin Certification (proof required).

  • Excellent troubleshooting, problem-solving, and collaboration skills.

Nice to Have

  • Experience with ITSM, CMDB, ITOM, or SOM modules.

  • Familiarity with DevOps, CI/CD pipelines, and automated testing.

  • Knowledge of cloud platforms (AWS, Azure).

  • Broader programming experience (Python, Java).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.