| Skill | Required /Desired | Amount of experience required in Years | Total Years | Last Used |
ServiceNow development and configuration | Required | 4 | | |
JavaScript and ServiceNow client-side and server-side scripting | Required | 3 | | |
API integration design, security, and troubleshooting | Required | 2 | | |
REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring | Required | 2 | | |
ServiceNow ITSM processes and modules | Required | 2 | | |
Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing | Required | 2 | | |
ServiceNow data models, tables, reference relationships, and CMDB | Required | 2 | | |
User-centered solution design, accessibility, security, and maintainability | Required | 2 | | |
Testing, code review, source control, and release-management practices | Required | 2 | | |
Analytical, troubleshooting, documentation, and communication skills | Required | 3 | | |
Collaboration with technical and non-technical stakeholders | Required | 3 | | |
Employee Center, Service Portal, UI Builder, and configurable workspaces | Required | 2 | | |
ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search | Required | 2 | | |
Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification | Required | 2 | | |
Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine | Desired | 2 | | |
Automated deployment pipelines, Agile delivery, and DevOps practices | Desired | 2 | | |