Technical Support Specialist II

Tech Support Specialist (Plant Manufacturing Industry)
DETAILS
Location: Dallas, TX 75236 (onsite 5-days per week)
Position Type: 3-4M Contract (w/ potential to convert to fulltime)
Hourly / Salary: to $45W2 based on experience
Hours of Operation: Team typically starts 7am–8am daily with flexibility / occasional earlier arrival (as early as 5:00 AM) if operations issues arise with printers or systems / first shift starts at 5am
On-Call Support: Providing On-Call Support during Operational Hours for Urgent Production Issues
Travel: Occasional Travel to AZ (for training at a sister plant / as needed) or VA (1-week onsite training at HQ / as needed)

JOB SUMMARY
Vaco is currently seeking a Technical Support Specialist II for a 3-4M Contract (w/ potential to convert to fulltime) that is located in Dallas, TX 75236 (onsite 5-days per week). The Support Specialist will provide dedicated plant-level IT support to manufacturing and production teams and will serve as the primary liaison to corporate IT while handling local system development, enhancements, custom queries, and implementation coordination using established company tools and processes.  The Support Specialist will evaluate site-specific requirements related to information systems, assess alignment with current platforms, and when appropriate, submit formal enhancement requests to address identified gaps. The ideal Support Specialist will act as the primary PoC for system solutions, local development, and enhancements, with particular emphasis on Oracle-related projects, operational urgency, and excellent internal customer service.

• Stakeholder Collaboration – Determining Appropriate System Solutions with PLT / Managers / Floor Supervisors
• Task / Enhancement Management – Generating Task Requests for System Enhancements | Improving Location Performance
• Work Intake / Ownership Alignment – Coordinating with Corporate Materials / MIS Teams | Determining Appropriate Functional Ownership for Development
• Development (hands-on) – Full Ownership of Development Tasks when Determined Best Positioned to Execute
• Local Development Coordination – Assigning / Managing Tickets for Locally Handled Enhancements | Documenting Proposed Solutions with Corporate Materials
• Development Standards / Governance – Ensuring Alignment with MIS Standards for Programs Developed
• Implementation / Delivery – Leading Implementation of Local Enhancements | Coordinating Corporate-Developed Deployments
• IT Liaison – Acting as Primary Liaison Between Location / Corporate MIS
• Data / Query Development – Creating Custom Queries | Supporting Operational Needs
• Operational Planning – Participating in Tactical Planning | Improving Location Performance via System Solutions
• Oracle ERP / Implementation (Manufacturing) – Supporting Oracle ERP (Cloud / Fusion Preferred) Implementations / Transitions in Manufacturing Environments | Troubleshooting Operational Issues (System Downtime / Printing / Provisioning / Supporting Data Migration / Bridging Plant-Level Requirements with Corporate Rollout Efforts)

About the Project: The Support Specialist will deliver dedicated IT Support at a Dallas-area plant during a period of merger-related transition. The Support Specialist will primarily focus on providing support during an Oracle transition / migration, rapid response to operational issues, and delivering high-touch service in a fast-paced manufacturing environment.  The ideal Support Specialist will combine technical development skills with strong soft skills, including effective prioritization, clear communication with local plant stakeholders and corporate teams, and proactive problem-solving to support overall location performance. 

JOB REQUIREMENTS

• Tech Support Specialist II (1+ years) – Oracle ERP Migrations / Operational Support in Plant Manufacturing Environment | System Development / Technical Systems Support
• Oracle SQL Querying (hands-on) – Oracle Manufacturing Module Support (Inventory / Manufacturing / Supply Chain / Order Management / Procurement) / Troubleshooting Production-Critical Issues Impacting Manufacturing Operations / Data Migration (Data Extraction / Validation) / User Access/Provisioning / Integration/Interface Troubleshooting / UAT Testing | Coordinating Local Implementation Efforts
• Systems / Data Knowledge (in-depth knowledge) (1+ years) – Query Database / Data Structures within Plant Manufacturing Environments
• Business Process Alignment – Understanding System Processes / Alignment to Location-Specific Business Ops
• Requirements Gathering / Analysis – Eliciting Requirements from System Users / Translating into Functional System Requirements
• Design / Documentation – Creating Database Designs / Process Flow Diagrams / Support System Enhancements
• Project Planning / Communication – Defining / Communicating Development Project Schedules / Timelines
• Development (hands-on) – Developing / Delivering Solutions utilizing MIS-Approved Tools (VB / Crystal Reports / TrueDBGrid / Word / Excel / SQL Server)
• Manufacturing Domain (knowledge) – Supporting Process-Oriented Manufacturing Environments
• Supervisory Scope – Supporting Potential Oversight of Entry-Level Direct Reports

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.