Service Now Solution Architect ITSM, ITOM- CMDB, Service Mapping, CSDM

Dallas, TX, US • Posted 13 hours ago • Updated 2 hours ago

Full Time

Part Time

On-site

Fitment

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Job Details

Skills

SANS
Solution Architecture
Strategic Planning
Collaboration
Roadmaps
Scalability
LDAP
Active Directory
SAP
Data Flow
Leadership
Mentorship
IT Management
Usability
Regulatory Compliance
Access Control
Customer Engagement
Documentation
IT Service Management
ITIL
Change Management
IT Operations
Event Management
Mapping
Cloud Management
Orchestration
Management
Design Architecture
Customization
Sensors
Configuration Management Database
JavaScript
Windows PowerShell
Perl
WMI
Secure Shell
Python
XPath
SNMP
Google App Engine
Workflow
Reporting
UI
Scripting
Process Automation
Optimization
ServiceNow

Summary

Role: Service Now Solution Architect ITSM, ITOM- CMDB, Service Mapping, CSDM

Location: Remote (25% travel)

Duration: 6 Months

Remote (25% travel)

Sr Technical Consultant - ITSM, ITOM- CMDB, Service Mapping, CSDM

Key Responsibilities:

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and other ServiceNow applications.

Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.

Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.

Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.

Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.

Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow

ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)

CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems

Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP

App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

CTAs/ ServiceNow Certified Candidates Preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91018020
Position Id: PDT - 10273-11408-1769783056
Posted 13 hours ago

Company Info

About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.

We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

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