NOC - Resident Engineer

Pay Range: $60 - $75 (The pay rate may differ depending on your skills, education, experience, and other qualifications)

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Brief Description (External Field):

• Role – both OPS and Eng (Troubleshooting and Design Support)
• Platforms – MX (MX304), EX switches, SSD routers and Mist
• Technologies – Routing, switching, SD-WAN, ISIS, SR, and Wifi (future)

Skills:

• Onsite with clients, TOI and guidance for technical people
• Independent approach
• Customer-first attitude
• On-site in Worcester, MA and go to the customer office 2-3 times a week
• Hands-on with Juniper devices. 

Typical Activities:

• Day to day support and troubleshooting for network issues
• Applying industry best practices to the design, planning, and implementation of the network and the tools driving it
• Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements
• Understand concepts of modeling design optimization

Key Responsibilities:

This may require long work hours or occasional on call weekend support. Technical support to the customer may require the Resident Engineer to:

• Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.

• To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer’s commercial network
• Support ongoing efforts in defining best practice policies for Juniper product applications used by customer
• To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
• The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Skills and Experience:

• Preferred candidates for this position should have a Bachelor’s Degree in Engineering or Computer Science with JNCIE certification. Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.

Candidates should be able to demonstrate the following competencies:

• Strong interpersonal skills.
• Demonstrated ability to break-down work activity to achieve project goals
• Demonstrated ability to communicate project status and identify risk
• The ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc…)
• Familiar with operation of management tools and network analyzers.
• Trend analysis to help deliver more efficient solutions to customer network
• An understanding of the protocols surrounding IP service provider networks.  These skills include but are not limited to:
• IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
• Understanding of Multicast strongly preferred
• Routing protocol operation, migration, and scaling mechanisms
• Routing policies at BGP peering points
• VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS)
• Ethernet switching and 802.1Q, QOS
• Software Define Networking (SDN)

Focal Technologies:

The ideal candidate for this role should be able to demonstrate the following competencies:

• Service Provider architecture experience
• JUNOS CLI experience across MX, QFX, EX series
• Must understand BGP and route reflector topologies
• Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams.
• Must be able to communicate effectively with the customer.
• Scripting skills (Slax, Python, Ansible)
• Test equipment (such as Spirent, Agilent N2X, and Ixia) a plus
• Network management tools such as SNMP, Syslog, etc.
• JNCIE- SP Preferred.