Partner Support Specialist

San Francisco, CA, US • Posted 1 day ago • Updated 4 hours ago
Contract W2
Contract Independent
On-site
Depends on Experience
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Job Details

Skills

Summary

Join our team as a Partner Support Specialist, where you''ll play a crucial role in enhancing our partner support capabilities and contributing to the growth of our innovative network. This remote position offers an exciting opportunity to work with cutting-edge AI technology and collaborate with cross-functional teams.

Responsibilities

  • Manage and resolve partner issues across various channels, ensuring timely and high-quality support.
  • Oversee daily operations of the partner support queue, triaging inquiries and directing them to appropriate teams.
  • Identify and document recurring issues to enhance automation and self-service options for partners.
  • Collaborate with cross-functional teams to address data and access issues, ensuring smooth operations.
  • Maintain and expand the knowledge base for self-service, capturing resolved inquiries for future reference.

Skills

  • 3–5 years of experience in B2B support, partner operations, or program operations with a focus on quality service.
  • Strong written communication skills, capable of managing high-volume support requests professionally.
  • Ability to recognize patterns in support requests and suggest improvements to processes.
  • Comfortable navigating ambiguity and committed to providing timely follow-ups.
  • Experience in AI-driven support models is a plus.

Preferred Skills

  • Familiarity with support platforms such as Salesforce Service Cloud, Zendesk, or Intercom.
  • Prior experience with partner or channel programs, contributing to knowledge bases or help centers.
  • Proficiency in a second language is advantageous as the role may regionalize.

At Horizontal, we are committed to fostering a diverse and inclusive environment where everyone feels valued and empowered to contribute their unique perspectives. We encourage applicants from all backgrounds to apply and join our mission.

 

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.


Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $135 per hour based on qualifications and experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123528
  • Position Id: 74374
  • Posted 1 day ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

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