Sr. Salesforce Business Analyst
Remote - Fulltime Permanent Position

Overview / Summary

We are seeking a Senior Salesforce Business Analyst with strong experience translating business needs into actionable Salesforce solutions. The ideal candidate will work closely with business stakeholders, Salesforce technical teams, and cross-functional groups to gather requirements, improve processes, support system enhancements, and ensure successful Salesforce delivery in Agile/Product-led environments.

Key Responsibilities

• Understand business needs and convert them into clear, actionable requirements for Salesforce enhancements
• Conduct interviews, workshops, and surveys to gather user and business input
• Analyze current processes and identify improvement opportunities using Salesforce capabilities
• Own and manage business requirements, user stories, functional specifications, and acceptance criteria
• Maintain documentation for workflows, data models, and system integrations
• Collaborate with Salesforce Admins, Developers, and Architects to design scalable and efficient solutions
• Translate business requirements into Salesforce configurations, including objects, fields, page layouts, and flows
• Define test cases and participate in User Acceptance Testing (UAT), test scenarios, and business sign-off
• Validate solutions to ensure requirements are met and deployments are bug-free
• Serve as the liaison between technical teams and business stakeholders
• Provide user training, create user manuals, and support end-user’s post-implementation
• Define reporting requirements and assist with dashboards and reports
• Ensure data accuracy and integrity across Salesforce
• Support change management initiatives and user adoption strategies
• Identify and recommend Salesforce enhancements aligned with evolving business needs
• Understand integration points between Salesforce and external systems such as ERP and marketing tools
• Work with technical teams to ensure secure and accurate data flows between systems

Required Qualifications

• Strong understanding of Salesforce architecture, data model, automation, and security concepts
• Proven experience leading requirements for multi-team or multi-cloud Salesforce programs
• 6+ years of Business Analysis experience with deep, hands-on Salesforce delivery exposure
• Experience working in Agile and Product-led delivery environments