Desktop Support
GLOBAL IT CON LLC
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Job Details
Skills
- Computer Hardware
- Computer Networking
- End-user Computing
- Management
- Laptop
- Data Link Layer
- Physical Layer
- Technical Support
- Remote Support
Summary
Role Summary
Seeking an onsite L1 IT Support Engineer to provide hands-on technical support at Patterson’s headquarters. This position addresses the immediate gap created by the loss of onsite technical personnel.
Key Responsibilities
- Provide hands-on deskside support to employees at Patterson headquarters.
- Respond to onsite workstation and peripheral problems.
- Provide rapid onsite assistance for executive/VIP technology issues.
- Diagnose problems that cannot be resolved effectively through remote support.
- Coordinate with L2 EUC and engineering teams for complex incidents.
- Perform basic hardware and peripheral troubleshooting.
- Replace/reconnect equipment where appropriate.
- Assist users with basic workstation configuration issues.
- Document incidents and troubleshooting activities.
- Escalate infrastructure, endpoint-management or engineering issues to the appropriate technical team.
Technical Skills
- Windows desktop/laptop troubleshooting
- Desktop hardware and peripherals
- Monitors/docking stations
- Printers
- Bluetooth devices
- Basic networking/connectivity troubleshooting
- Microsoft 365 user support
- Remote-support and ticketing tools
- Basic endpoint troubleshooting
- Dice Id: 90969230
- Position Id: 9133926
- Posted 5 days ago
Company Info
About GLOBAL IT CON LLC
GLOBALITCON Inc is a fast growing, end-to-end information technology services and solutions provider working with leading Global 2000 organizations from the Banking & Financial Services, Healthcare, Telecommunications & Media, Technology, Energy & Utilities and Manufacturing & Retail domains. GLOBALITCON Inc delivers highly responsive and innovative solutions that help clients align their IT strategy with business goals to address the most important IT needs through a combination of consulting solutions, proprietary methodologies, assets based services and a Collaborative Engagement Model.
At GLOBALITCON Inc, our team has multiple years of experience helping our clients find the right talent for their needs. We are locally owned, HQ at Virginia, and focus almost exclusively on the Information Technology market. We provide direct placement, contract to hire, and contract only services, and provide a great deal of flexibility within our services. We partner with our customers to learn their environment, processes, and goals, so that we can serve them better. Our goal is to help find the right talent in order to meet business objectives. We are part of your solution!