Help Desk Analyst (Onsite)

Job Title:

Help Desk Analyst (Onsite)

Location:

Chesterfield, VA

Duration:

4 months

Interview Process:

In Person

Job Description

The Help Desk Analyst will support client's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Top Skills & Years of Experience

Required/Desired Skills

Recruiter Details:

Name : Anjali at gsksolutions dot com

Contact : Eight three two - Two one nine - Three two six three