Role Overview
American Express Global Servicing Technology is looking for a highly skilled PEGA Cloud Migration
Expert to lead modernization and migration of enterprise-scale Case Management applications to
Pega Cloud. The platform supports critical servicing operations including fraud, disputes, customer
servicing, and payment workflows.
The ideal candidate must have deep hands-on expertise in Pega architecture, Pega Cloud
migration, platform upgrades, DevSecOps, and enterprise integration frameworks within large-
scale financial services environments.
Key Responsibilities
Lead end-to-end migration of PEGA applications from on-prem/self-managed environments
to Pega Cloud.
Drive PEGA platform modernization, upgrades, and cloud transformation initiatives.
Design scalable, secure, and resilient PEGA solutions for enterprise case management
platforms.
Implement CI/CD pipelines, deployment automation, and DevSecOps best practices.
Optimize system performance, stability, monitoring, and production support processes.
Work closely with architecture, infrastructure, security, and business teams.
Support API and event-driven integrations across servicing platforms.
Provide technical leadership and guidance to development teams.
Required Skills
10+ years of IT experience with 7+ years in PEGA development and architecture.
Strong hands-on experience with:
Pega Cloud Migration
Pega Infinity / PRPC
Enterprise Case Management
PEGA platform upgrades
PEGA deployment architecture
Expertise in:
BPM workflows
REST/SOAP APIs
Kafka/Messaging integrations
CI/CD and DevSecOps
Performance tuning and troubleshooting
Strong knowledge of:
Kubernetes
Cloud platforms (AWS/Azure/Google Cloud Platform)
Oracle/PostgreSQL
Git, Jenkins, Azure DevOps, GitLab CI/CD
Experience in financial services, cards & payments, fraud/dispute servicing preferred.
Preferred Certifications
PEGA CLSA (Certified Lead System Architect) Strongly Preferred
PEGA CSSA / CSA
PEGA Cloud Certification
Tools & Technologies
PEGA: Pega Infinity, Pega Cloud, Case Management, PEGA APIs, Deployment Manager
Cloud & DevOps: AWS, Azure, Google Cloud Platform, Kubernetes, Docker, Jenkins, GitLab CI/CD, Azure DevOps
Integration: REST, SOAP, Kafka, MQ, JSON/XML, Microservices
Database: Oracle, PostgreSQL, SQL
Monitoring: Splunk, Dynatrace, AppDynamics
Methodologies: Agile, Scrum, SAFe, DevSecOps
Preferred Background
Enterprise PEGA implementations in high-volume servicing environments
Experience in customer servicing, fraud, disputes, and payment operations
Exposure to highly regulated financial services environments like American Express
Never miss an opportunity! Create an alert based on the job you applied for.
