CRM Support & Data Operations Lead

Position Name: CRM Support & Data Operations Lead

Location: Remote Work

Duration : 6 -12 Months

Note: Please source & share suitable resumes for one of my direct client positions.

Key Skills:

CRM and customer service: Salesforce, IQVIA OCE, Service Cloud, and Five9

Commerce: Salesforce B2B Commerce Visualforce storefront (CloudCraze) and the customer-facing portal

Loyalty: B2B and B2C loyalty programs

Integrations: ERP and web platforms

Service management: ServiceNow for incident management and knowledge documentation.

Required

Five or more years of experience supporting or administering Salesforce in a commercial or sales operations environment, including at least two years in a Level 2 support or administrator role

Salesforce Administrator certification

·       Hands-on experience with CRM data stewardship, including duplicate management, account hierarchies, data loads, and auditable bulk corrections.

·       Working knowledge of declarative automation including flow, along with sound judgment about when developer support is required.

·       Strong written and verbal communication skills, with the ability to explain a solution to a field representative and present root-cause findings to a director.