Operations Manager

Title: Operations Manager (telecom)

Location: Overland Park, KS (On-site for all 5 days a week from day 1)

Job Description

Candidate with strong experience in project and release management.

Should be able to strategically handle the cross-functional teams by partnering with the technical and business teams.

Working knowledge of Jira SD/SW (Required)

Release Management Experience

Job Responsibilities

Strategy

Partners with the business and technical teams to drive strategy, prioritization, approach, and goals of initiative.

Prepares high level solution design presentations for business and org leadership review.

Serves as a SME of existing functionality for a channel.

Project Management

Manages inception activities, including breakdown of business requirements and technical scope definition.

Partners with Senior level resources to define technology strategy approach for business process initiatives and to provide recommendations on scope delivery planning.

Serves as technical owner (accountable IT representative) and is responsible for technical stewardship of med to highly complex initiative.

Supports the delivery of technology solutions within business processes by providing leadership in analysis, design, and project and product management.

Supports issue triage on escalation resolution for technical solution issues. Owns solution decomposition and negotiation of support feasibility for cross domain initiatives and solutions.

Accountable for technical solution delivery on initiatives, including scope negotiation, solution alignment and timeline management.

Relationship and People Management

Performs day-to-day management of business stakeholder relationships on large and complex cross domain initiatives.

Provides leadership in evolving the domain's core system solutions design and orchestrates solutions across domain teams.

Identifies, analyzes, and synthesizes information, applying critical thought to present the information in a clear and meaningful way.

Partners across multiple IT teams, and Business to ensure clarity on assessment impacts in alignment with scope of project or initiative.

Identifies improvements, makes critical decisions and works with subject matter experts throughout the organization to implement solutions.

Multi-tasks while managing business requests from end-to-end for core systems, in a demanding and rapidly-changing environment.

Work Experience

Minimum of 10-15 Years Related working experience (Required)

Working knowledge of Jira SD/SW (Required)

Release Management Experience

Keyskills -

DevOps Practices Management Stakeholder management

Education:

Bachelor's, Master's, or PhD in control systems, robotics, electronic engineering, or a related field