Specialist - Expert

Job Title: Specialist- Expert

Job Location: Sanford, NC

Job Type: Contract

Job Overview:

Pay Range: $45.00hr - $50.00hr

Requirement/Must Have:

• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Experience installing and imaging new computers and loading of appropriate software for customers.
• Experience installing local and network printers and other peripherals and configuration of same.
• Experience migrating data and user profiles.
• Experience documenting process and procedures related to technical field support activities.
• Demonstrates knowledge and a working experience with ServiceNow call tracking system.
• Ability to travel for the role.

Responsibilities:

• Support high number of Service Desk requests, hardware installations, and customer software support.
• Evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Promote positive customer relationships and mentor others to ensure client satisfaction.
• Take ownership of customer problems and work with a sense of urgency to resolve incidents and problems.
• Communicate status of progress to the customer.
• Provide updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
• Serve as a resource for other technicians to help solve complex problems.
• Install and image new computers and load appropriate software for customers.
• Deploy new business applications as needed.
• Install local and network printers and other peripherals and configuration of same.
• Manage user data and migration of profiles as computers are replaced.
• Stay abreast of current technology and identify emerging trends and issues.
• Research and suggest technical solutions to solve current and future problems.
• Work with Data Center Operations regarding user file server data storage, network reservations, data restores, and various account creations and modifications.
• Collaborate with application development teams to identify application issues at the customer level.
• Work with network infrastructure teams to identify network issues and provide technical detail for hardware resolutions.
• Lead projects that require directing the work of others with some latitude on actions or decisions.
• Lead team efforts and assess and integrate the skills and strengths of individuals for project success.
• Provide status on project work to management.
• Create and maintain all documentation of process and procedures for all responsible areas.
• Review all documentation annually in accordance with Operational Level Agreements and Service Level Agreements.
• Implement the requirements of the IT Security Office and protect data from unauthorized access, alteration, destruction, or usage.

Skills:

• Computer Hardware.
• Software Support.
• Peripherals.
• Networking Protocols.
• Imaging.
• Data Migration.
• ServiceNow.
• Active Directory.
• Citrix.
• Technical Documentation.
• Project Management.

Qualification And Education:

• Significant technical knowledge in desktop support and client services.
• Strong verbal and written communication skills.

====

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities