CAPPS HR and PY Special Projects Analyst (PeopleSoft HCM 9.2)

Role: CAPPS HR/PY Special Projects Analyst (PeopleSoft HCM 9.2)

Location: Austin, TX (Hybrid)

Duration: Long Term

Responsibilities:

• Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
• Provides first-line Level 2 support for the most complex, high-profile agencies with statutory service requirements. Those duties include, but are not limited to:
  • Intake assessment.
  • Service request review and initial analysis to determine appropriate triage level.
  • Advanced troubleshooting
  • Diagnose and resolve issues related to system configuration, data inconsistencies, workflows, and module-specific problems.
  • Reproduce user errors, analyze logs, and investigate database-level or integration-level issues.
  • Configuration and System Adjustments
  • Make moderate-to-advanced ERP configuration changes that require deeper system knowledge.
  • Validate that configurations follow business requirements and don’t break existing processes.
  • Incident Escalation and Coordination
  • Perform safe data updates or corrections when allowed (e.g., fixing stuck transactions, adjusting master data, clearing queues).
  • Maintain data integrity and follow change-control procedures.
  • Integration and Interface Support
  • Investigate issues involving interfaces, APIs, imports/exports, or middleware.
  • Work with Managed Services vendor and CPA IT to diagnose failures between ERP and other systems and tools.
  • System Monitoring and Performance Support
  • Review system logs, performance metrics, batch jobs, and scheduled tasks.
  • Identify patterns and recurring issues; recommend improvements.
  • Provide assistance and guidance to junior CAPPS Service Desk analysts.
  • Coordination with the submitting agency to ensure their Level 1 or Delegated Administration duties are being handled as expected.
• Responsible for functional CAPPS HR/PY tower expertise as it relates to the high-profile agencies, including, but not limited to:
  • Workforce Administration
  • Payroll Interface
  • Commitment Accounting
  • Time and Labor
  • TAM/CG
  • HR Security Set-up and row-level security
  • Interpret and apply state statutes, HR policies, and labor regulations
• Responsible for ensuring CAPPS adheres to the Family Medical Leave Act (FMLA).
• Responsible for providing functional support for the CAPPS HR/PY applications, and shall be a point of contact for CAPPS agencies as applicable.
• Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
• Responsible for technical skillsets for applicable tools, including, but not limited to:
  • Understanding Application Designer (records, fields, pages, components)
  • Integration Broker (Web Services, REST/SOAP Integrations)
  • SQR and BI Publisher report customization
  • SQL Proficiency
• Understanding of PeopleSoft security, inclusive of the State of Texas multitenancy requirements
• Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
• Responsible for tools and environment knowledge, including, but not limited to:
  • PUM (PeopleSoft Update Manager) and Change Assistant
  • Fluid UI changes and page navigation
  • Lifecycle management and selective adoption
  • Elasticsearch/Search Framework
  • Data migration and compare reports
• Responsible for cross-functional collaboration, including, but not limited to:
  • Strong problem-solving and troubleshooting
  • Ability to interpret the State of Texas HR policies into system configuration and code modifications
  • Requirements gathering for applicable break/fix or system enhancements
  • Documentation and testing (UAT, regression testing)
  • Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
  • Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
  • Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
  • Providing structured cross-training to support junior analyst capability growth.
  • Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
• Responsible for project-level coordination and participation, including, but not limited to:
  • Expansions that include additional module implementations or enhancements for agencies
  • Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
  • Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
  • Responsible for overseeing and coordinating the Fiscal Year-End.
• Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks.  Established processes and procedures must be followed.
• Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
• Performing other related work as assigned.

Minimum Requirements:

• 15+ years of experience with State of Texas policies, regulations, and compliance requirements.
• 15+ years of experience interpreting and applying federal labor laws in enterprise HR/Payroll environments.
• 15+ years of experience utilizing PeopleSoft technical tools, including App Designer, Integration Broker, SQR/SQL, BI Publisher, and SAP Business Objects.
• 12+ years of experience performing system configuration, maintenance, and enhancement activities.
• 12+ years of experience supporting, monitoring, and overseeing batch job processing, including Run My Jobs (RMJ).
• 12+ years of experience implementing security best practices, NIST standards, and multi-tenancy solutions for enterprise ERP environments.
• 10+ years of experience supporting or working directly with large Texas state government agency networks (30+ agencies).
• 10+ years of experience developing and managing strategic roadmaps through planning, stakeholder engagement, and cross-functional collaboration.
• 10+ years of experience supporting CAPPS HR/Payroll (HR/PY) operations within PeopleSoft HCM 9.2.
• 10+ years of experience utilizing PeopleSoft support tools such as PUM, Fluid, and Elastic Search.
• 10+ years of experience performing functional project management activities for CAPPS and enterprise ERP initiatives.
• 10+ years of experience planning and coordinating statewide Fiscal Year processes and activities.
• 10+ years of experience providing Tier 2 Service Desk support in large-scale managed services environments with Tier 3 vendor coordination.
• 10+ years of experience managing Priority 1 and Priority 2 incidents in alignment with Major Incident Management (MIM) processes.
• 10+ years of experience participating in Disaster Recovery (DR) planning, testing, and execution exercises.
• 10+ years of experience preparing and delivering executive-level presentations and stakeholder communications.
• 10+ years of experience gathering, analyzing, and presenting data for audits, compliance reviews, and open records requests.
• 10+ years of experience interpreting contractual requirements and ensuring vendor accountability and compliance.
• 10+ years of experience performing SQL activities to maintain synchronization between CAPPS and SPRS systems.
• 8+ years of experience serving as a Subject Matter Expert (SME) for Family and Medical Leave Act (FMLA) configuration and compliance.
• 8+ years of experience managing and configuring Approval Workflow Engine (AWE) processes.
• 8+ years of experience creating and distributing WCAG 2.1-compliant documentation and accessibility materials.
• 3+ years of experience applying ITIL principles and best practices in IT Service Management (ITSM) and IT Asset Management (ITAM).
• 10+ years of experience supporting production operations for CPA legacy Statewide Financial Systems. (Preferred)