Project/Program Manager II

Program/Product Manager

100% Onsite in Seattle, WA
Description
We serve over 200 million members across 25 countries and is at the heart of our explosive growth. In 2026 we are investing in transformational capabilities to make Prime relevant and accessible to every individual everywhere in the world to empower every business to accelerate its pace of growth through
1. Accelerate Primes growth further making Prime relevant and accessible to every individual everywhere in the world
2. Differentiate its value proposition across segments and geos
3. Empower every business to accelerate its growth through Prime
4. Pave the way for Primes entry into new ways to delight customers and members.

To take Primes growth and impact to the next level we are seeking a Project/ Program Manager for the Prime Retention

Key job responsibilities:
This role will lead Prime proactive retention and risk mitigation interventions across our company by building and optimizing the customer membership experience. This role is for you if are looking for transformative role change and if you enjoy Thinking Big Inventing Influencing and Delivering Results. This leader will lead the ideation design development and ongoing management of Prime membership CXs to deliver sustainable and profitable membership retention. This role is inherently cross-functional. You will work closely with engineering project management design finance legal business development customer service content acquisition and executive teams to enhance the Prime member experience. This role will also work closely with country and regional operating teams to address growth opportunities and challenges worldwide.

Key job responsibilities
- Deliver incremental paid membership goals through owning and building new Prime products and CX capabilities
- Scale and deliver the passenger customer experience across Prime worldwide
- Partner closely with Member Growth Tech and other Prime and non-Prime engineering teams to develop scalable capabilities that serve Prime and partner businesses
- Collaborate with multiple internal and external cross-functional stakeholders BPC WW teams Benefit partners CPX etc. to influence roadmaps and deliver cross-org impact

Internal job description
Basic qualifications
Bachelor's degree
4 years of product or program management product marketing business development or technology experience
Strong analytical and quantitative skills ability to use data metrics to back up assumptions recommendations drive action
Proven communication and collaboration skills that enable you to earn trust at all levels ability to influence
High degree of organization and ability to manage multiple competing priorities simultaneously
Experience in building and improving CX for members customer facing products/platforms and data products
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services

Preferred qualifications
Master's degree
Experience with membership programs and/or leading the customer growth funnel for a digital business
Experience with building or operating a high-impact global product for 2 years leading leadership reviews independently
Excellent written and verbal communication skills with a proven ability to present in a clear concise manner to a variety of audiences
Expertise in making data driven decisions experience in SQL is a plus
Direct partnership with engineering teams in a prior role
Job Type & Location
This is a Contract position based out of Seattle, WA.
Pay and Benefits
The pay range for this position is $55.00 - $57.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Seattle,WA.
Application Deadline
This position is anticipated to close on Mar 18, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.