Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities The Lead Engineer serves as a technical expert with extensive development experience in ServiceNow. This role manages the technical design, configuration, implementation, and maintenance with a primary focus on Field Services (FSM) and IT Asset Management (ITAM) capabilities within the ServiceNow platform. Plays a crucial role in designing, configuring and deploying solutions that streamline operations, improve productivity and enhance customer satisfaction. Works to integrate Field Services (FSM) as well as IT Asset Management (SAM and HAM) capabilities with other IT service management (ITSM) modules.
Key responsibilities Configure and implement all aspects of the ServiceNow FSM module including developing and automating workflows using ServiceNow's Flow Designer, business rules, script includes, and other tools.
Customize and enhance the FSM Agent experience and build and maintain integrations between ServiceNow FSM, ITAM, ITSM, and other internal or third-party systems.
Provide technical expertise and troubleshooting for complex issues related to ServiceNow functionality, integrations, and performance.
Plan and Design solutions after requirements are gathered, look for improvements and enhancement opportunities. Ensure that all development work adheres to established coding standards and best practices.
Participate in ServiceNow platform upgrades and stay current on new platform features and best practices.
Qualifications What's needed to succeed (Minimum Qualifications): Bachelor's degree in computer science or relevant field
4+ years working in technology
Strong written and verbal communication
Development experience on the ServiceNow platform
Experience in Agile methodology
What will help you propel from the pack (Preferred Qualifications): - ServiceNow Certifications
- ITIL Certification
- 2+ years working with ServiceNow Field Services or Asset Management Modules
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