SharePoint Online & AI Platform Lead

Salary : $92,760.00 - $124,752.00 Annually
Location : Multiple Locations Statewide, WA
Job Type: Full Time - Permanent
Job Number: 2026-04110
Department: Dept. of Commerce
Division: Innovation and Technology
Opening Date: 05/19/2026
Closing Date: 6/2/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
SharePoint Online & AI Platform LeadAt the Department of Commerce, we're reimagining what's possible in government. We're builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we're turning big ideas into real-world solutions that uplift people and places.
Our agency's strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.

This job is a commitment to reshape systems so they work better for everyone. If you're ready to challenge the status quo and build meaningful connections, we want to meet you.

Let's build what's next, together.

The Innovation & Technology Division supports the entire agency through three primary sections: Digital Innovation & Enterprise Cloud Platforms
IT Operations
Enterprise Governance and Risk

The Digital Innovation & Enterprise Cloud Platforms Section drives modernization and digital service delivery across Commerce. It designs and administers enterprise platforms, promotes cloud-native practices, and supports programs in creating secure, reliable, and cost-effective digital solutions.

The SharePoint Online & AI Platform Lead serves as the agency's senior technical authority for SharePoint Online, M365 collaboration platforms, and emerging AI platforms. This position reports directly to the IT Senior Application Development Manager and functions as a lead technical worker within the Enterprise Cloud Platforms team.

The position does not supervise employees, but exercises lead responsibility, including assigning technical work, guiding priorities, providing mentorship, and ensuring platform alignment with enterprise architecture, security, governance, and agency strategy.

This position is responsible for: Leading SharePoint Online enterprise architecture, governance, and lifecycle management.
Administering enterprise-wide M365 and AI platform configurations, controls, and standards.
Ensuring secure, responsible, and scalable integration of AI features and emerging AI tools.
Serving as the agency's subject matter expert (SME) for SharePoint Online and enterprise AI platforms.
Providing senior technical leadership to systems administrators and development staff.
Provides hands-on technical support, user enablement, and solution development assistance to agency staff to ensure effective adoption and use of SharePoint Online, M365, and enterprise AI platforms.

The role supports modernization, digital efficiency, collaboration, and safe AI adoption across the Department of Commerce.
Duties

Lead Work for SharePoint Online, M365, and AI Platforms
Provides senior-level technical leadership by assigning work, prioritizing technical tasks, mentoring staff, and guiding enterprise platform administration activities.
Tasks include:
Assigns and prioritizes technical work for Systems Administration staff supporting SharePoint Online, M365, and enterprise AI platforms.
Provides senior-level technical guidance, mentoring, and coaching to technical staff to ensure consistent, high-quality work products.
Reviews technical work products to ensure accuracy, security, maintainability, and alignment with agency standards.
Coordinates technical discussions, directs daily platform support activities, and assists the supervisor in scheduling platform-related work.
Supports team skill development but does not conduct performance evaluations or carry supervisory authority.

SharePoint Online Enterprise Administration & Governance
Provides senior technical administration, governance, and planning for SharePoint Online as Commerce's enterprise content, automation, and collaboration platform.
Tasks include:
Serves as the agency's SharePoint Online technical SME, providing enterprise-level administration, configuration, governance, and lifecycle stewardship.
Maintains and administers enterprise information architecture components (metadata schemas, taxonomies, site templates) in alignment with approved enterprise architecture and governance direction.
Implements and enforces policies, procedures, standards, and best practices for SharePoint Online usage that are established through Architecture/Governance (e.g., PBS, patterns); authors SharePoint-specific procedures and runbooks consistent with those standards.
Independently diagnoses and resolves highly complex platform issues (architecture defects, permission anomalies, identity conflicts, integration failures).
Advises business units on optimal SharePoint usage for collaboration, information management, and automation.
Configures and supports integrations within approved API/event patterns; proposals to introduce new integration patterns are routed to the Cloud Platform Enablement Architect via the established review process.

Enterprise AI Platform Administration, Governance & Enablement
Lead administration, responsible governance, technical enablement, and adoption of Commerce's enterprise AI platform ecosystem.
Tasks include:
Serves as the senior operational authority for enterprise AI platform configuration and governance within standards and guardrails set by Architecture/Governance.
Implements and maintains AI governance policies, responsible-use standards, and data-protection configurations aligned to legal, privacy, cybersecurity, and PBS/pattern requirements.
Evaluates emerging AI capabilities for operational readiness and submits recommendations for secure, scalable, and policy-aligned adoption to Architecture/Governance for decision.
Collaborates with security, privacy, governance, and legal partners to assess risk, define guardrails, and ensure enterprise AI usage meets state standards.
Supports AI platform readiness via permissions, content quality, semantic index optimization, and integrations.

M365 Administration & Ecosystem Stewardship
Provides senior-level administration, configuration, governance, and optimization of agency-wide M365 collaboration services (SharePoint Online, Teams, OneDrive, Power Platform).
Tasks include:
Administers and optimizes agency-wide M365 services to ensure availability, performance, security, and user experience meet enterprise needs.
Implements and maintains governance standards, security controls, and best practices for Teams, OneDrive, and Power Platform usage, consistent with Architecture/Governance (PBS, patterns); provides input and operational feedback for standard updates.
Leads agency-wide platform adoption strategies, demonstrations, and coordination of training efforts.
Troubleshoots Tier 3 platform and identity issues (directory sync, access conflicts, service degradation).
Partners with WaTech and external providers to manage tenant-level incidents, service updates, and cross-agency dependencies.

Automation, Integration & Application Platform Support
Lead the design, development, troubleshooting, and lifecycle stewardship of M365/SharePoint-based automations, customizations, and integrations.
Tasks include:
Designs, develops, and maintains complex solution-level automation solutions using Power Automate, Power Apps, and SharePoint Online features.
Conducts advanced troubleshooting and root-cause analysis for automation/integration failures, implementing durable corrective actions.
Performs advanced testing and validation of M365/SharePoint automations and solutions prior to release.
Builds automations and platform-based integrations using approved APIs/connectors and enterprise data sources, ensuring secure and maintainable implementations consistent with published patterns; routes requests for new or non-standard patterns to Architecture for review.
Advises staff on appropriate automation strategies, platform constraints, and design considerations.

Hands-On Support for SharePoint Online, M365, and AI Platforms
Provides direct, hands-on technical support to agency staff by delivering training, mentoring, and development assistance to ensure effective and efficient use of SharePoint Online, M365, and enterprise AI platforms.
Tasks include:
Delivers end-user and power-user training on SharePoint Online, M365 tools, and enterprise AI platforms to improve adoption and effective usage.
Provides one-on-one mentoring and guidance to agency staff on platform capabilities, best practices, and solution design.
Develops and supports SharePoint sites, M365 solutions, and AI-enabled workflows in collaboration with business users to meet operational needs.
Assists staff with troubleshooting, resolving technical issues, and optimizing platform usage.
Creates and maintains user guidance, training materials, and documentation to support ongoing learning and self-service.
Promotes best practices for governance, security, accessibility, and maintainability in all supported solutions.

Documentation, Standards Alignment, and Knowledge Stewardship
Ensures that critical knowledge, designs, and operational practices are thoroughly documented and aligned with enterprise standards. This duty supports continuity, audit readiness, and long-term maintainability by promoting high-quality documentation and shared technical standards.
Tasks include:
Creates, updates, and maintains technical documentation for platform configurations, designs, data flows, governance models, and operational procedures.
Develops and maintains enterprise-level user guides, standards documentation, and reusable training assets.
Audits documentation produced by technical staff to ensure accuracy and consistency.
Supports recordkeeping and compliance by maintaining documentation required for audit, risk management, and continuity planning.

Strategic Collaboration & Enterprise Advisory
Serve as a senior technical advisor to IT leadership, governance groups, and cross-functional partners, including statewide working groups.
Task Include:
Advises IT leadership, governance bodies, and business partners on platform direction, architecture decisions, risks, and opportunities.
Participates in statewide and cross-agency working groups in an operational advisory capacity related to M365, SharePoint Online, and AI platform usage.
Coordinates with WaTech on enterprise platform matters (service updates, configuration changes, incident management).
Supports strategic initiatives, modernization efforts, and enterprise-wide digital transformation projects.

Qualifications

Required Experience:
One of the following:
A Bachelor's degree or higher in Information Technology, Computer Science, or a closely related field AND five (5) years (full-time equivalent) of progressively responsible professional experience in one or more of the following IT disciplines:
o Microsoft 365 systems administration

o SharePoint Online administration and governance

o Enterprise collaboration platform management

o Application development or automation using Power Platform

o Systems analysis, integration, or platform lifecycle support

o AI platform administration or responsible-use governance
OR An Associate's degree or higher in Information Technology or a closely related field AND seven (7) years (full-time equivalent) of progressively responsible professional experience in one or more of the IT disciplines listed above; OR
Nine (9) years (full-time equivalent) of progressively responsible professional experience in one or more of the IT disciplines listed above.
Additional professional experience may substitute for education on a one-for-one basis, consistent with OFM guidelines.

At least five (5) years of advanced professional experience performing senior-level administration, configuration, troubleshooting, and governance in the following areas:
SharePoint Online enterprise administration
M365 collaboration ecosystem (Teams, OneDrive, Power Platform)
Power Automate and Power Apps solution development and troubleshooting
Information architecture, taxonomy, metadata and content governance
Tier 3 incident response across cloud services
Security, privacy, compliance, access control, and responsible-use controls in M365 and/or AI platforms
Technical documentation for system designs, standards, and procedures
Delivering end-user training, mentoring, or hands-on support for enterprise collaboration platforms.

Desired Experience: Experience serving as a lead worker assigning work, providing mentorship, or reviewing work products.
Experience supporting or governing enterprise AI platforms, including configuration, responsible-use standards, semantic index readiness, and data-access controls.
Experience coordinating platform operations or governance with statewide partners.
Experience with Microsoft 365 tenant-level or enterprise platform operations.
Microsoft certifications in SharePoint Online, Microsoft 365 Administration, Power Platform, or AI-related technologies.
ITIL Foundation certification (current version).
Experience designing enterprise metadata schemas, classifications, taxonomies, and content-lifecycle governance.
Experience with APIs, Microsoft Graph, enterprise integrations, or workflow automation technologies.
Experience developing and delivering technical training, demonstrations, and user-enablement materials.

To be considered for this position the following are needed:

• A complete and detailed online application.
• A cover letter (enter online) - that details how your skills and experience make you an ideal candidate for this position
• At least three professional references (enter online).

For questions about this recruitment, please contact our recruitment team via email: - please reference the job number in your message.
Supplemental Information

Work from Anywhere in Washington State
This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.

This recruitment may be used to fill future vacancies over the next 60 days.

Technical support is provided by NEOGOV, (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at

Our Commitment to Equal Opportunity
The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.

Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

Are you legally authorized to work in the United States?

• Yes
• No

02

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our agency in the United States?

• Yes
• No

03

In the space below, please write a formal cover letter describing your interest and how you meet the specific qualifications for this position.
04

How many years of post-high school equivalent formal education (including college-level coursework, technical and/or vocational education, and/or certification programs.) involving Information Technology, Computer Science, or a closely related field do you have?

• Less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3 years
• More than 3 years but less than 4 years
• More than 4 years but less than 5 years
• 5 or more years

05

How many years of professional IT experience in one or more of the following IT disciplines do you have:o Microsoft 365 systems administrationo SharePoint Online administration and governanceo Enterprise collaboration platform managemento Application development or automation using Power Platformo Systems analysis, integration, or platform lifecycle supporto AI platform administration or responsible-use governance

• I do not have this experience
• Less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3 years
• More than 3 years but less than 4 years
• More than 4 years but less than 5 years
• More than 5 years but less than 6 years
• More than 6 years but less than 7 years
• More than 7 years but less than 8 years
• More than 8 years but less than 9 years
• 9 or more years

06

If you indicated experience in any of the areas listed above, please describe the specific disciplines you have worked in, how you gained this experience, where it was acquired, and when. This information must also be reflected in the work history section of your application.. (If you answered no, please type N/A in the text box below.)
07

Do you have at least five years of advanced professional experience performing senior-level administration, configuration, troubleshooting, and governance in the following areas: SharePoint Online enterprise administration M365 collaboration ecosystem (Teams, OneDrive, Power Platform) Power Automate and Power Apps solution development and troubleshooting Information architecture, taxonomy, metadata and content governance Tier 3 incident response across cloud services Security, privacy, compliance, access control, and responsible-use controls in M365 and/or AI platforms Technical documentation for system designs, standards, and procedures Delivering end-user training, mentoring, or hands-on support for enterprise collaboration platforms

• Yes
• No

08

If you indicated experience in any of the areas listed above, please describe the specific disciplines you have worked in, how you gained this experience, where it was acquired, and when. This information must also be reflected in the work history section of your application.. (If you answered no, please type N/A in the text box below.)
09

Please describe how you meet the Desired Qualifications. If you do not, please type N/A in the text box below.
10

As a condition of employment, I understand and agree that I must reside in the state of Washington prior to or on the first day of state employment.

• Yes
• No

11

Are you a current or former employee of the state of Washington?

• Yes
• No

12

If you answered yes to the question above, what is the agency you are currently or formerly with? If you answered no, please type N/A.
13

Please select the option below that best indicates where you heard about this job opportunity.

• ;/li>
• Aggregate job search website (Indeed.com, Simplyhired.com)
• Department of Commerce website
• Department of Commerce employee
• Social Media (LinkedIn, Facebook, Twitter)

Required Question