This is a 6 month contract-to-hire and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening.
**MUST BE HYBRID in Richmond, VA,
**MUST BE W2; No Corp-to-Corp**
Business Analyst ClaimCenter Team
Operating as a key member of the ClaimCenter team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within ClaimCenter solutions.
Responsibilities:
Conducting stakeholder analysis.
Documenting business requirements (i.e., user stories), success criteria, and training documentation.
Creating business cases and feasibility studies.
Proposing business process improvements.
Facilitating communication between business stakeholders.
Documenting business scenarios while participating and facilitating User Acceptance Testing.
Low code / no code (minimal technical expertise) system configurations
Assisting with backlog refinement and management of non-technical items
Align with and support the respective Product Owner and delivery team regarding Agile best practices including refining and prioritizing backlogs, creating user stories, conducting demos, and participating in PI planning sessions and other ceremonies.
Competencies:
2+ years of claims, operational support, project management and/or experience in IT delivery/implementation preferred
Strong working knowledge of claims and/or insurance related systems. Knowledge of Guidewire ClaimCenter is preferable.
Proficient in Agile methodologies and practices
Excellent verbal and written communication skills
Ability to communicate technical information in a business-friendly manner
Ability to manage multiple and multi-faceted stakeholders
Solution-oriented, creative thinker
Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results
Attention to detail and focus on accuracy
Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity
Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment
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