Senior Business Analyst – Genesys Cloud CX & AI - Houston, TX

Title: Senior Business Analyst Customer Contact Center & AI Transformation (Genesys Cloud) Location: Houston, TX (4 days onsite) Duration: Long Term Rate: W2 Description: Contact Center & AI Transformation Lead business analysis activities for Genesys Cloud migrations and contact center modernization initiatives. Define and document business requirements for Genesys AI capabilities, including: oAgent Assist oAutomated Post-Call Work (ACW) Summarization oAI-Driven Quality Management and Post-In

Hi , Hope you are doing well!! We have an immediate opening for the below position with one of our premium clients Job Title: Senior Business Analyst Customer Contact Center & AI Transformation Work Location with Zip code: Houston, TX (onsite/Hybrid) Duration: Long term contract Minimum years of experience: 8+ Years Job Details Contact Center transformation programs 7+ years of overall experience in Genesys Cloud CX implementations, migrations, or enhancements AI-enabl

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have

Position: Senior Business Analyst Location: Houston, TX (4 Days work from office) I.Job Summary We are seeking a highly experienced Business Analyst to support and evolve self-service digital capabilities and customer experience initiatives for wm.com. This role will partner closely with, Digital, UX, Data, and business teams to define, deliver, and continuously improve customer-facing solutions. The ideal candidate brings strong expertise in digital selfservice platforms, customer journey optim