Hiring: IT Field Service Support (Windows 11 Migration)
Noblesoft Technologies Inc.
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Job Details
Skills
- Field Support
Summary
- Provide onsite deskside/field support for end users across multiple remote locations in Syracuse, NY.
- Travel independently using own vehicle to various client sites (mileage reimbursed).
- Deliver technical support for desktops, laptops, tablets, smartphones, printers, AV equipment, desk telephony, and basic networking.
- Install, configure, troubleshoot, and test computer systems, peripherals, and software in line with company standards.
- Specialize in Windows 11 migration, including OS imaging, reimaging, and software administration tasks.
- Maintain high levels of customer satisfaction through effective verbal and written communication.
- Work on-call during weekends/holidays as required; provide support in business and remote office hours.
- Assist with infrastructure administration functions and provide on-site coverage as part of a shift rotation.
- Use ticketing system (e.g., ServiceNow) to categorize, track, and update end user support/service requests.
- Ensure timely resolution of technical issues & regular user updates; take ownership from initiation to resolution.
- Perform asset inventory, equipment moves, and adherence to health and safety guidelines.
- Offer end user training and guidance on hardware/software usage and recommend/perform device upgrades as needed.
- Maintain documentation of support activities and follow established SLAs.
- Collaborate with team members in both BAU and project-based environments, demonstrating flexibility and teamwork.
- Support and administer Microsoft Azure, Intune, Active Directory, Office 365, Teams, and Google applications.
- Troubleshoot and support LAN technologies and video conferencing equipment.
- Perform other related duties as assigned.
- Dice Id: 91112163
- Position Id: 8131-32090-
- Posted 4 hours ago
Company Info
About Noblesoft Technologies Inc.
Noblesoft's Executive Leadership is driven by a profound commitment to client success and employee growth. The team sets the strategic direction by focusing on mastery within core Enterprise Application practices—Salesforce, SAP, and Workday, among others. By prioritizing innovative solution delivery and fostering a culture where every team member is empowered, the leadership ensures Noblesoft remains a trusted partner in digital transformation across its specialized industries.
The leadership team's deep expertise in enterprise technology enables Noblesoft to navigate complex implementation challenges and deliver high-value, scalable solutions. They are instrumental in continuously evolving the company's offerings, ensuring services remain aligned with the latest advancements in CRM, ERP, and HCM platforms. This proactive approach to market trends ensures that Noblesoft consultants are always working with best-in-class methodologies to drive client modernization initiatives.
Beyond technical strategy, the core philosophy of the leadership is centered on people. They maintain an employee-centric focus, viewing the talented consultant base as the primary asset for ensuring project excellence and cultivating long-term client relationships. This dedication to internal growth includes sponsoring continuous professional development, specialized certifications, and mentorship programs across all major practices.
Ultimately, the vision of the Executive Leadership is to position Noblesoft not just as a technology implementer, but as a strategic advisory partner for global enterprises. Their guidance ensures every solution deployed—whether a Salesforce customization, a SAP S/4HANA migration, or a Workday deployment—is rooted in a clear understanding of the client's business objectives, securing the company's reputation for great products, sustainable solutions, and enduring client partnerships.
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