Help Desk Technician

Job#: 3031515

Job Description:
Apex is Hiring a Help Desk Technician III for one of our Government Clients! If you are interested, please send your resume to and include the best time to give you a call!
Help Desk Technician III

Location: Onsite

Employment Type: Contract

Clearance Requirement: Active Secret Clearance (must be maintained)

Shift Work: Required (days, evenings, nights, weekends, and holidays as scheduled)
Position Overview

We are seeking a Help Desk Technician III to support a large, mission-critical information-sharing program within the Department of Defense environment. This role provides Tier 0, Tier 1, and progressing to higher-tier technical support for a diverse user population in a fast-paced, operational setting.

The ideal candidate is a self-directed IT professional with strong customer service skills, technical troubleshooting experience, and the ability to adapt to evolving operational requirements. This is a high-visibility onsite role that requires professionalism, attention to detail, and comfort working independently while collaborating with distributed technical teams.
Key Responsibilities

• Provide professional, courteous, and responsive customer service for all support interactions
• Deliver daily onsite desktop and technical support to U.S. military personnel, U.S. civilians, NATO personnel, partner nation users, international students, and host-nation civilians
• Serve as the first point of contact for hardware, software, and application issues, resolving incidents at first contact whenever possible
• Accurately document, prioritize, and escalate incidents to Tier II or Tier III support as required
• Perform remote troubleshooting and support for end-user software issues
• Configure, deploy, and update software and system configurations
• Conduct follow-up with users to confirm incident resolution and customer satisfaction
• Provide limited guidance and technical support to less experienced technicians as needed
• Maintain system integrity, availability, and security in accordance with established policies
• Support user requests related to new service deployments and system access
• Maintain accurate and current system and process documentation
• Provide desk-side support when required
• Assist in developing and monitoring policies and standards related to computing resource usage
• Deliver end-user training and technical guidance as needed
• Participate in special projects and operational initiatives
• Maintain awareness of relevant technologies, tools, and best practices
• Adhere to established IT service management and network administration principles

Required Qualifications

• 3-4+ years of relevant IT support experience
• Bachelor's degree preferred; additional experience may be considered in lieu of a degree
• Active Secret security clearance required at time of hire
• Ability to meet DoD 8570 / IAT Level II requirements, including:
  • Active Security+ CE certification
  • Completion of required computing environment training within two weeks of hire
• Strong customer service and interpersonal skills
• Demonstrated ability to collaborate effectively across multiple teams and work centers
• Experience supporting common IT infrastructure services, including:
  • DNS
  • DHCP
  • Network connectivity troubleshooting

Preferred Qualifications

• Experience supporting multinational or geographically dispersed user populations
• Experience operating in deployed or operational environments
• Experience managing user, administrative, and service accounts
• Background supporting both internal and external customers
• Experience with security and compliance tools and processes, including STIGs, patching, vulnerability scanning, and remediation
• Familiarity with Group Policy administration and Windows PowerShell
• Experience supporting multiple operating systems and basic scripting
• Experience administering Microsoft Server environments (2008, 2012, 2016)
• Experience creating and maintaining systems documentation
• Experience developing technical training materials
• Experience monitoring and responding to server and infrastructure alerts
• Working knowledge of ServiceNow, SCCM, Exchange, and identity or access platforms
• Experience with virtualization technologies such as VMware and Horizon View
• Experience supporting military or government customers
• ITIL Foundation v4 certification preferred
• Additional certifications may be required based on assignment

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.