Field IT Support | Troubleshoot Windows endpoints, Microsoft 365, browsers, printers, scanners, mobile devices, touchscreens, kiosks, connectivity, user access, and peripheral issues onsite and remotely. |
Deployment & Cutover | Stage, install, configure, test, and validate workstations, laptops, servers, printers, scanners, phones, displays, network devices, and other shop technology before go-live. |
Infrastructure Support | Support firewalls, switches, wireless access points, ISP circuits, VLAN/connectivity troubleshooting, racks, UPS units, patching, and structured cabling coordination. Escalate appropriately rather than overreaching. |
Site Surveys | Perform detailed site readiness assessments, 360-degree or Matterport-style surveys, equipment inventories, closet/rack reviews, floor-plan documentation, and risk identification. |
Project coordination | Track tasks, dependencies, milestones, blockers, equipment, travel, and closeout activity in Smartsheet or comparable project tools. |
Documentation | Maintain accurate checklists, ITSM notes, asset records, configurations, photos, sign-off evidence, implementation notes, and status updates. Never mark work complete without validation. |
Business Communication | Coordinate professionally with shop managers, operations leaders, vendors, and IT teams. Explain technical needs in clear, practical language and communicate delays or risks early. |