Genesis10 is currently seeking a Senior Genesys & API Integration Developer - Remote for a contract position with a Regional Financial Institution located in Columbus or Akron, OH. This is a 6+ month contract opportunity.
Compensation: $59.00 - $69.00 per hour, W2, based on qualifications Position Overview: The
Senior Genesys & API Integration Developer will design, develop, and support Contact Center integrations and Agentic AI capabilities across the client's Genesys ecosystem. This position will focus on developing APIs, middleware integrations, customer servicing workflows, telephony integrations, and AI enablement required to support next-generation customer experiences. The individual will work closely with architects, business analysts, operations teams, and third-party vendors to deliver secure, scalable, and resilient customer service capabilities.
Key Responsibilities: - Design and configure Genesys Cloud call flows, develop inbound routing and IVR experiences, and build intelligent call allocation and escalation logic
- Support voice bot and virtual assistant integrations, and implement SIP, telephony, and transfer workflows
- Design and develop REST APIs and integration services
- Integrate customer profile, authentication, account, card, and transaction services
- Support secure API gateways and service orchestration
- Build reusable integration patterns for AI platforms and develop event-driven and real-time service integrations
- Integrate AI platforms with client systems and enable customer authentication workflows
- Develop AI orchestration services and decisioning workflows
- Participate in deployment planning and production releases, and troubleshoot application and telephony issues
- Implement monitoring and observability solutions, and support incident response and root cause analysis
- Ensure secure handling of customer and regulated data, and follow security, API, and data governance standards
- Support cybersecurity and AI governance reviews
Primary Requirements: - 5+ years software development experience
- 3+ years Genesys Cloud development experience
- Strong API development experience (REST, JSON, OAuth)
- Experience with C#, .NET, Java, Node.js, and Azure Integration Services
- Knowledge of SIP, telephony, and contact center technologies
- Experience with CI/CD pipelines and DevOps practices
Desired Skills: - Familiarity with AI integrations and LLM-based platforms
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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