Complaint Unit Office Support (Fulltime Only Local to Marlborough, MA)

Job Title Complaint Unit Office Support
Location Marlborough, MA, 01752 (Onsite)
Duration 11 Months
Job Description
The Health Care Facility Complaint Unit Coordinator supports the effective operation of the Division through administrative and technical support to the unit manager, supervisors, and staff.

Responsibilities include

• Prepares reports, proofreads correspondence and responds to inquiries regarding regulatory inspection and investigation activities, including public record requests.
• Processes and enters complaints into the CMS federal database and the Division's HCFRS system upon receipt.
• Processes and maintains database updates relative to cases.
• Responds to external inquiries, provides information, and as needed, will communicate with providers and other agencies to obtain missing information.
• Supports other operations within the Bureau's Marlborough office, including reception and phone coverage.

Skill Required / Desired Amount of Experience

• Ability to communicate effectively. Required
• Ability to write concisely. Highly Desired
• Ability to multitask and prioritize. Highly Desired
• Ability to prepare documents and reports accurately Highly desired
• Ability to use proper grammar, punctuation, and spelling. Highly Desired
• Ability to work independently and in teams. Required
• Organizational skills. Required
• Recruiter Instructions.