Datacenter Technician

Roles and Responsibilities

• 4+ Years of experience

• Maintain DC Inventory

• Update Firmware, BIOS and drivers etc.

• Vendor co-ordination for hardware issue

• Share Logs with Vendor for hardware issue

• Parts received and return

• Server Mounting / Movement

• Rack Movement

• Network Connectivity

• Coordination with Teams (Network, VM, Storage, Backup & Unix)

• Coordinate with Logistics Team

• DC cleanup

• Labeling on Racks and Devices

• ATS and PDU Installation / Configuration

• Respond to customer queries and handle escalation

• Provide H&F Support at Data Center to remote team

• Provide H&F Support at MDF to remote team

• Provide H&F Support at IDF to remote team

• Provide escort to vendor for activities under HCL Support at DC, MDF, IDF

• Data Center Management

• MDF / IDF Management

• DC Walkthrough as per CommonSpirit guidelines

• DC/MDF/IDF UPS Management and Support

• ER2 Pickup scheduling and coordination

• Device rack/stack/un-rack

• Data Center access log management

• Spare h/w inventory management

• DC/MDF/IDF HVAC Management and Coordination

• DC/MDF/IDF Power Management and Coordination

• Site visit to address/validate ISP; Fiber Cut and Power issues

• H/w replacements

• Involvement during Monthly/Weekly Generator Testing

• Provide H&F Support for all required INC, SCTASK and CHG

• H&F support, manage, handle and troubleshoot major data centers equipment’s including short and long distance hospitals and clinics.

• Installing, configuring and maintaining latest Windows and Unix servers

• Managing and Troubleshooting VMware 5.0, 6.5, 6.7, 7.0

• Working with OEM hardware (DELL/Client/IBM), & remote connectivity tools

• Installation (vSphere 7.x), configuration (vCenter, ESX 7.x, SRM) and managing VMWare environment

• VMware ESXi Builds, Troubleshooting, Patching, Support Uplifts and Migration

• Configure and deploying new Dell, Client, and Cisco UCS Blades-Blade / Rack Server Firmware, patching and driver update etc

• Troubleshoot Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups etc

• Troubleshooting technical issues related and handling escalations

• Troubleshoot hardware issues on Storage Environment and coordinate with multiple teams

• Analysis, optimization, design, installation, configuration, maintenance, troubleshooting

• Provide H&F Support for backup devices, rack-stack and troubleshooting H/w issues

• H&F support, manage, handle and troubleshoot major data centers equipment’s including short and long distance hospitals and clinics.

• Install, configure and support network equipment including large routers, large switches, medium switches and small switches to maximize network efficiency and security and, update to the latest firmware releases.

• Planning, communicating and executing any changes in the network environment by following the CommonSpirit change management process

• Managing and supporting UPS, PDUs which is Connected with Network Gears and Replacing Faulty Batteries

• Working on pre-approved projects (PPH)