Product Owner

Job Title: Product Owner

Client: CTS
Location: Onsite Allentown, PA
Duration: Contract ONLY W2 

Position Overview

We are seeking an experienced Product Owner to lead the delivery of a new enterprise intranet and digital employee portal for PPL Services Corporation. This high-visibility initiative will serve as the digital front door for employees and support enterprise-wide HR and business transformation initiatives.

The ideal candidate will have strong experience driving enterprise digital platforms, backlog prioritization, Agile/SAFe delivery, and stakeholder management in complex cross-functional environments.

Top 3 Required Skills

• Product Ownership, Backlog Prioritization & Stakeholder Management
• Expert-Level Agile/SAFe Experience & Certification
• ServiceNow Employee Center & AI-Related Capabilities

Key Responsibilities

Product Ownership & Delivery

• Lead end-to-end delivery of the enterprise intranet replacement initiative
• Own backlog prioritization and day-to-day product delivery decisions
• Ensure delivery aligns with enterprise goals, timelines, and quality expectations

Stakeholder Collaboration

• Collaborate closely with:
• Product Managers
• Scrum Masters
• Development Teams
• IT
• HR
• Corporate Communications
• Security Teams
• Implementation Partners
• Balance competing stakeholder priorities while maintaining delivery focus

Agile & SAFe Execution

• Participate in:
• PI Planning
• Sprint Reviews
• Product Demonstrations
• UAT Activities
• Translate business strategy and governance requirements into actionable user stories and acceptance criteria
• Serve as the primary owner and decision-maker for backlog refinement and prioritization

Governance & Compliance

• Ensure compliance with:
• Security standards
• Accessibility requirements
• Governance frameworks
• Support enterprise-wide content governance and platform consistency

Required Qualifications

• 10+ years of experience as a Product Owner or Senior Product Analyst in enterprise environments
• Proven experience delivering:
• Enterprise intranets
• Employee portals
• Digital employee experience platforms
• Deep expertise in Agile and SAFe methodologies
• Strong experience with:
• Backlog management
• User story creation
• Acceptance criteria definition
• Delivery execution
• Active Agile and SAFe certifications (mandatory)
• Excellent communication, collaboration, and stakeholder management skills
• Ability to make informed delivery decisions within complex cross-functional organizations

Preferred Qualifications

• Experience with ServiceNow Employee Center Pro or similar platforms
• Knowledge of AI-driven capabilities within ServiceNow
• Experience with:
• Enterprise search
• Taxonomy
• Navigation
• Content governance
• Prior experience supporting:
• Large-scale content migration
• Platform migration initiatives
• Experience working with system integrators

Additional Details

• Hybrid work model
• Onsite presence required during PI Planning sessions (approximately 3 4 times per year)
• Opportunity to contribute to a large-scale enterprise digital transformation initiative
• High visibility role with executive and enterprise-wide stakeholder interaction

Years of Experience

• 16+ Years of Experience Required