IT Site Support Specialist

IT Site Support Specialist

Location: Asheville, NC (Onsite - 3055 Sweeten Creek Road)
Duration: 12-month contract with strong potential to convert to full-time
Experience Level: Intermediate (4-5+ years)

Why This Role Is Unique

This is a long-term, stable opportunity created to backfill a team member who supported the site for over 25 years. The person hired will start as a contractor with a clear path to full-time conversion, making this an excellent role for someone looking to grow and stay long term.
You'll serve as the primary onsite IT support for the Asheville, NC location and nearby sites, helping keep operations running smoothly and minimizing downtime in a manufacturing environment.

What You'll Be Doing

As an IT Site Support Specialist, you'll be the go-to resource for day-to-day technical support, including:

• Troubleshooting PC hardware issues (monitors, keyboards, mice, RF scanners, etc.)
• Supporting Windows 10 & Windows 11 environments
• Installing, configuring, and maintaining hardware and software
• Supporting mobile devices such as phones and iPads (iOS and Apple devices)
• Performing basic network connectivity troubleshooting and escalating outages when needed
• Managing IT assets including procurement, configuration, repairs, and upgrades
• Delivering responsive, patient, and professional customer service to end users
• Supporting IT processes, projects, and change management at the site
• Proactively preventing IT-related downtime that could impact production

You won't be expected to be a networking expert, but a solid understanding of how networks connect is important so you can perform basic troubleshooting before escalation.

Work Environment

• Onsite support within a manufacturing / food production environment
• PPE required (hairnets, steel-toe shoes, etc.)
• Focused on keeping IT systems running to avoid production delays and revenue loss
• Occasional overnight travel may be required after conversion to full-time
• Once converted, travel may occur about once per month - all travel expenses are covered

Required Skills & Experience

• 4-5 years of hands-on desktop support in an enterprise environment
• Strong troubleshooting skills (hardware, software, mobile devices)
• Experience with Windows 10 & 11
• Familiarity with Active Directory and help desk processes
• Understanding of basic network connectivity
• Excellent customer service and communication skills
• Ability to work independently and onsite

Nice-to-Have Skills

(Not required, but a plus)

• SCCM (software deployment)
• Symantec AV Cloud
• Acronis (backup software)

What's in It for You

• Long-term role with conversion to full-time
• Opportunity to work for a global organization
• International and dynamic working environment
• Exposure to senior leaders and key stakeholders
• Opportunity to make a direct impact on operations
• Focus on sustainability, development, and growth

Job Type & Location
This is a Contract position based out of Asheville, NC.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Asheville,NC.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.