ServiceNow Pre-Sales Architect

Remote • Posted 2 days ago • Updated 2 days ago

Full Time

Remote

Depends on Experience

Fitment

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Job Details

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ServiceNow

Summary

ServiceNow Pre-Sales Architect - Remote

Primary Location: Louisville, Kentucky

V-Soft Consulting is currently hiring for a ServiceNow Pre-Sales Architect in Louisville, Kentucky.

ServiceNow Pre-Sales Architect partners with Sales and Delivery to design and position solutions that align customer needs with ServiceNow capabilities. This role provides technical leadership throughout the sales cycle, supporting customer and partner engagements, leading process and technical discovery, and delivering solutions that create measurable business value.
As a Pre-Sales Architect, you will define a detailed solution approach, identify roles needed in delivery, and outline rough timelines to support scoping and proposals.
Acting as a customer advocate within ServiceNow, you will work closely with Sales, Delivery, and Resource Management teams to ensure customer requirements are understood and addressed. Responsibilities include solution design, scoping and estimation, and supporting the sales cycle through demonstrations, workshops, and SOW development.
The ideal candidate combines deep ServiceNow expertise with strong communication and consultative skills.

Education and Experience »

ServiceNow Expertise: 3–5+ years hands-on with ServiceNow; strong knowledge of one or more modules (ITSM, ITOM, SPM, SecOps); understands best practices, architecture, and configuration vs customization.
Pre-Sales & Solutioning: Experience in pre-sales, solution consulting, or architecture; able to lead discovery sessions, design high-level solutions, define roles and rough timelines, and support RFP/RFI responses, demos, and workshops.
Technical & Business Acumen: Translate technical capabilities into business value; understanding of IT processes and enterprise architecture.
Communication & Collaboration: Excellent verbal and written skills; able to work with Sales, Delivery, Product, and Training teams; advocate for customer needs.
Adaptability: Comfortable in fast-paced environments, flexible, and able to take on multiple roles as needed.

Knowledge, Skills and Abilities »

Preferred Qualifications

ServiceNow certifications (CSA required; CIS or CAD preferred)
Proven track record of implementing or consulting on AI-driven solutions within ServiceNow.
Ability to design and demonstrate AI-enabled workflows and automation for customers.
Experience in a ServiceNow Partner or consulting environment
Experience with enterprise integrations and data migration strategies
Knowledge of ITIL, Agile, SAFe, or portfolio management frameworks

Prior experience with SPM, ITSM, or ITOM implementations.

Key Responsibilities

Solution Design & Positioning
Partner with Sales and Delivery to design and position ServiceNow solutions that align with customer business needs.
Lead process and technical discovery sessions with customers and partners.
Translate complex technical capabilities into business-focused outcomes.
Pre-Sales Planning & Scoping
Define high-level solution approaches, identify roles needed in delivery, and outline rough timelines for proposals and SOWs.
Provide input on effort estimates, dependencies, and risk considerations.

Customer Engagement & Advocacy

Support customer and partner engagements during the sales cycle.
Serve as a customer advocate within ServiceNow, collaborating with Product Management, Leading Practices, and Training teams to ensure requirements are understood and addressed.
Demonstrations & Workshops
Lead tailored ServiceNow demonstrations and interactive workshops to showcase platform capabilities.
Facilitate discussions on processes, requirements, and best practices.
Proposal & Documentation Support
Contribute to SOW development, estimates, and formal proposals.
Assist with RFI/RFP responses and solution documentation.
Cross-Functional Collaboration
Work closely with internal teams to ensure alignment on solution approach, delivery feasibility, and customer value.
Help ensure a smooth transition from pre-sales to delivery teams.

WHAT YOU’LL DO:
Job Responsibilities:

Cross-Functional Collaboration

Work closely with internal teams to ensure alignment on solution approach, delivery feasibility, and customer value.
Help ensure a smooth transition from pre-sales to delivery teams.

Solution Design & Positioning

Partner with Sales and Delivery to design and position ServiceNow solutions that align with customer business needs.
Lead process and technical discovery sessions with customers and partners.
Translate complex technical capabilities into business-focused outcomes.
2Pre-Sales Planning & Scoping
Define high-level solution approaches, identify roles needed in delivery, and outline rough timelines for proposals and SOWs.
Provide input on effort estimates, dependencies, and risk considerations.

Customer Engagement & Advocacy

Support customer and partner engagements during the sales cycle.
Serve as a customer advocate within ServiceNow, collaborating with Product Management, Leading Practices, and Training teams to ensure requirements are understood and addressed.
2Demonstrations & Workshops
Lead tailored ServiceNow demonstrations and interactive workshops to showcase platform capabilities.
Facilitate discussions on processes, requirements, and best practices.
3Proposal & Documentation Support
Contribute to SOW development, estimates, and formal proposals.
Assist with RFI/RFP responses and solution documentation.

Interested?

Qualified candidates should send their resumes to bpritchett@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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Dice Id: vsky001
Position Id: 106765
Posted 2 days ago

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ServiceNow Pre-Sales Architect

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