Job Title: Customer Service Representatives
Location: McKinney, TX
Employer: 4Consulting, Inc
Position Type: Full Time
Worksite: Remote
Position Summary
4Consulting, Inc is seeking a qualified Customer Service Representatives to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
Essential Duties and Responsibilities
The candidate will be responsible for:
Respond to incoming customer inquiries through telephone, interactive voice response (IVR), web chat, and other approved channels, providing accurate information about programs and services to consumers, enrollees, representatives, health plans, and providers.
Document customer interactions, inquiries, complaints, transactions, and actions taken in applicable systems; navigate multiple applications and complete data entry and related tasks accurately and efficiently.
Resolve routine customer issues, process requests for information and materials, coordinate translation or interpretation services when needed, and refer or escalate complex, sensitive, or unresolved concerns to appropriate teams.
Meet quality assurance, productivity, and service-level expectations; attend required training and meetings, maintain current knowledge of program policies and procedures, and communicate service delivery concerns to supervisors.
Minimum Qualifications
The position requires:
Education:
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience.
Experience:
0–2 years of relevant professional experience required, or an equivalent combination of education and experience. Customer service, call center, client support, data entry, or customer inquiry handling experience is relevant.
Technical Skills:
Customer Service, Call Center Operations, Telephone Support, Web Chat Support, Interactive Voice Response (IVR), Data Entry, Customer Relationship Management, Case Documentation, Issue Resolution, Microsoft Office
Business / Domain Skills:
Experience supporting health insurance and public-benefit programs, including Vermont Health Connect (VHC), with a focus on consumer inquiries, enrollment assistance, program information, and customer support.
Experience handling customer interactions across telephone, web chat, and other service channels; explaining program requirements and procedures accurately while maintaining confidentiality and privacy.
Experience documenting customer inquiries, complaints, transactions, and resolutions; maintaining accurate records and completing follow-up actions in accordance with established service guidelines.
Experience resolving routine customer issues, escalating complex or sensitive cases, coordinating interpretation services when needed, and meeting customer service quality, productivity, and service-level expectations.
Communication:
Ability to communicate with technical and business stakeholders.
Documentation:
Ability to prepare project documentation, status updates, and deliverables.
Work Authorization:
Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements.
Certification Required
None
Travel Required
None
Supervisory Role
No
Preferred Qualifications
Strong verbal communication, active listening, customer service, and problem-solving skills.
Ability to navigate multiple computer systems while maintaining accurate records and providing professional customer support.
Ability to meet attendance, training, work-from-home, and performance requirements in a fast-paced call center environment.
Equal Employment Opportunity Statement
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.
