Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16183
Department: Universal Services
Opening Date: 01/30/2026
Closing Date: 2/28/2026 11:59 PM Central
Max Number of Applicants: 100
Position DescriptionAbout Harris County and Universal Services:Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Help Desk Support Service Professional to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Overview:Under limited direction the Help Desk Support Service Professional provides technical help desk support for end users in a 24/7 environment. Additionally, provides exceptional customer service for all customers, including VIPs, and participates in technical projects. Supports users in Office 365 and other productivity applications, as well as custom applications and services. Works independently with a high level of productivity providing level one support, and as part of a team or under a senior techs mentorship on special projects. Provides onsite support for drop in customers and during emergency activations and special projects.
Job Responsibilities:- 80% - Creates tickets and resolves service and incident requests from customers across the enterprise, providing support or escalating issues as needed.
- 10% - Provides on-site Desktop support to end users and participates and assists on technical projects such as computer rollouts and imaging
- 10%- Provides onsite and remote support for emergency activations and special events, and other work as assigned.
Harris County is an Equal Opportunity Employer ;br> If you need special services or accommodations, please call or email
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. RequirementsEducation:- High School Diploma or GED from an accredited educational institution
Experience:- One (1) year of successful experience providing technical support in a large enterprise using Microsoft and other productivity applications including Outlook.
Knowledge, Skills, & Abilities:- Candidates must have the ability to work independently with a high level of productivity and accuracy.
- Proven experience providing help desk support in a large enterprise.
- Strong technical troubleshooting skills
- Excellent interpersonal and written/oral communication skills.
- Ability to interact with staff at all levels, including VIPs.
- Ability to work extended hours as needed including nights, weekends, holidays and emergency or special event activations, as the Help Desk is 24/7/365, most shifts are normal day production hours, but position requires occasional coverage of nights, weekends, holidays, and during emergency and special event activations.
- Must have exceptional customer service skills.
- Ability to work with and provide exceptional customer service with VIPs
- Hybrid: 3 days in office/2 days WFH (mandatory on-site 5 days a week first 90 days)
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but
ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. PreferencesEducation:- Associate degree or higher related to technology.
- Relevant technical certifications are a plus.
Experience:- Some experience working with Apple products including Mac and iPhone.
- Familiarity with other tablets such as MS Surface or Chromebooks, Android devices.
- Experience using endpoint management systems (such as SCCM or MS Endpoint Configuration Manager
General InformationLocation:- 1310 Prairie, Houston, TX 77002
Work Arrangements:- Hybrid (onsite and work from home)
Work Schedule:Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.HARRIS COUNTY EMPLOYEE BENEFITSHarris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered
only to Harris County employees in
regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave*
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in
full-time and select
part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:01
Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.
- High School or GED diploma
- Associate Degree
- Bachelor's Degree
- Master's Degree or higher
- None of the above
02
Please describe your educational background including level of education completed, area of study and completed major and minor programs.
03
Which of the following best describes your verifiable experience providing technical support in a large enterprise using Microsoft and other productivity applications including Outlook?(To be considered, qualifying experience must be documented in your application's employment history)
- Less than one (1) year
- One (1) year but less than two (2) years
- Two (2) years but less than three (3) years
- Three (3) years or more
- I do not have this experience
04
Please provide the dates of employment during which you obtained experience working in providing technical support in a large enterprise using Microsoft and other productivity applications including Outlook. Provide the month and year that began and ended the experience ( Example: "January 2020 - December 2025" ) If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.
05
Do you have experience using endpoint management systems (such as SCCM or MS Endpoint Configuration Manager?
06
Do you have some experience working with Apple products including Mac and iPhone?
Required Question
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