Systems Engineer

Job#: 3046867

Job Description:
Responsibilities/Authority

The Systems Engineer is a resource that provides Traffic Management System support to projects company-wide. Support includes onsite client support and external client computer systems at End Client facilities or located within the client's facilities. This role is responsible for ensuring end-users effectively utilize End Client products and programs without interruption. The Systems Engineer will continuously identify areas of improvement and contribute solutions, and is responsible for computer application availability, hardware and software upgrades, troubleshooting, documentation, and user support. *Fully remote role

Most Important Work Tasks

Customer liaison; respond to operational questions and issues raised in End Client's ticketing system or customer support phone line.

Manage and triage issues based on specific SLA guidelines, which vary by client, and track through the resolution process.

Resolve hardware, software, and communications issues with traffic signals, ITS devices, and/or traffic management systems, which may require coordination with outside vendors and upgrade administration.

Responsible for software configuration of traffic signals, ITS devices, and/or traffic management systems.

Responsible for training agency operations staff on any End Client platforms, products, or features.

Document network/system architecture, configuration settings, and troubleshooting procedures.

Provide on-call support during off-hours as required.

Assess and identify areas for improvement with a solution-based approach, including recommending upgrades that support the development of technical standards and applications.

Additional Responsibilities

Manage system backups and recovery using applicable backup software and procedures.

Manage the acquisition, installation, and maintenance of the organization's file servers, database servers, desktop computers, and other cloud or on-premise infrastructure.

Work jointly with Project Managers, Database Administrators, and Programmer/Analysts to define needs and requirements for continued operation, upgrade, and security of clients' systems.

Work jointly with Software Engineers and Software Quality Assurance teams in testing and implementing applications and products.

Cross-train with other applicable End Client positions and vendors, as appropriate, to better support and suggest improvements to the client.

Experience
Competencies

Excellent oral and written communication skills.

Technical troubleshooting skills.

Customer-oriented, positive, flexible, and self-motivated.

Ability to work well independently.

Excellent technical training and documentation skills.

Excellent attention to detail.

Qualifications

3+ years of relevant experience.

Experience with various ITS devices, such as traffic signals, pan-tilt-zoom cameras, traffic detectors, dynamic messaging signs, and other devices.

Experience working with different server operating systems, computer languages, equipment, network configuration/environments, and topologies.

Experience with remote access software, VPNs, and database administration.

Experience with reporting applications to modify and run reports is a plus. Knowledge of Jasper Reports, Traffic Management Data Dictionary, GraphQL, SOAP, or REST is preferred.

Experience with the agile software development lifecycle, including change control and configuration management.

Experience working with cross-functional teams.

Operational experience supporting a 24x7x365 environment.

Education Requirements

BS degree or 3+ years of additional equivalent technical training/relevant experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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