IT Technician I

Job#: 3029135

Job Description:
IT Technician I

Location: Arizona or Nevada (Remote)

Employment Type: Contract

Shift: Overnight 11pm - 9:30am MST

Role Overview

We are seeking a skilled and reliable IT Technician to augment our existing team. This position is responsible for supporting business planning, tactical execution, and business integration in an assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services, with a strong emphasis on empathy and a positive customer experience. This role requires technical troubleshooting abilities and the capacity to integrate into our established processes within a healthcare-specific environment.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for a wide range of hardware, software, and operating systems, including Windows, macOS, and mobile devices.
• Troubleshoot and resolve end-user issues including password resets, application support, network connectivity, hardware diagnostics, and printer support.
• Act as a resource in documenting issues, problems, and concerns regarding IT resources, tools, and systems.
• Follow established guidelines and procedures to troubleshoot information technology issues, referring complex problems to others when necessary.
• Maintain current professional and technical knowledge relating to the healthcare industry.
• Work in a fast-paced, multi-tasked environment where there may be conflicting priorities or tight deadlines.

Required Qualifications

Education: High school diploma/GED or equivalent working knowledge in a similar role is required.

Experience: Proven experience in providing Level 1 and Level 2 technical support is required. This includes hands-on phone IT experience.

Technical Skills:

• Knowledge in the use and operation of a wide range of desktop and mobile devices and network connectivity.
• Proficiency with Microsoft Office 365 applications.
• Experience with ticketing systems such as ServiceNow or Jira Service Management.
• Familiarity with remote support tools and techniques.
• Understanding of ITIL best practices, particularly incident and problem management.

Professional Skills:

• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Demonstrated ability to maintain a professional and empathetic demeanor.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent time management and organizational skills.

Preferred Qualifications

• Knowledge of Information Technology in a fast-paced healthcare environment.
• Experience supporting clinical applications and workflows.
• Understanding of the sensitive nature of healthcare data and adherence to HIPAA regulations.
• Familiarity with healthcare IT infrastructure and common technologies used in the industry.
• Additional related education and/or experience is preferred.

Work Environment

This is a remote position. The work shift is 11:00pm to 9:30 AM, Arizona Time. This is a contract role with the potential for extension or conversion to a full-time employee. The role requires extensive use of a personal computer and phone. The work is performed in a fast-paced, multi-tasked environment.

Compensation & Benefits

The pay rate for this position is between $20.00 and $24.00 per hour. The contract has the potential for extension or conversion to a full-time employee role.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.