Role: DocuSign CLM Engineer
Location: Remote
CLM Sr. Product Consultant
This position
The DocuSign CLM Professional Services team manages customer implementations of the DocuSign CLM product. The goals of the Product Consultant are to provide product recommendations and configurations, technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and escalations, understand simple to complex business requirements and design solutions to meet those needs. The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM platform.
Responsibilities
● Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
● Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
● Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
● Collaborate with DocuSign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
● Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
Basic qualifications
● BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
● 8+ years working directly with businesses and customers to understand business needs and applying technology solutions to those requirements
● 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries
Preferred qualifications
● Ability to uncover additional customer needs
● Ability to drive customers towards productive utilization of their contract
● Understanding of document and content management and/or workflow systems and their application to business process improvement
● Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
● Outstanding writing and verbal communication skills
● Strong multitasking and organization skills
● Proven track record of delivering projects or products to market within budget
● Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
● Experience with XML/Xpath or other structured data
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