ServiceNow Technical Architect

Position Title: ServiceNow Technical Architect

Job location (City, State) Chicago, IL. (Hybrid)

Duration for this position: 12 months

Responsibilities:

• ServiceNow architect responsible for overall health of Kirkland ServiceNow. Subject matter expert for ServiceNow modules such as CSM, ITOM, ITAM, WSD, CMDB, Discovery, Event management. Preferred to have good experience in SPM,APM , integration hub, Application Engine, and any new modules per latest release for ServiceNow.
• Identify automation opportunities and make recommendation for improvements to ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog Requests.
• Support CMDB data model. Provide recommendation and roadmap to improve CMDB operations using the ServiceNow Discovery tool.
• Through documented procedures, identify defects/inefficiencies and make recommendations to streamline processes and improve service and support expectations.
• Work with vendors to develop interface and integrations with other enterprise systems such as Identity Access Management, Enterprise Applications Monitoring Tools, Active Directory, Agile development tools such JIRA
• Act as coordinator for ServiceNow's support site
• Provide technical guidance to multiple teams of business analysts, testers, and developers. Review system integration test plans, review design and code of developers. Guide the implementation of new functionality and modules in ServiceNow.
• ServiceNow SDLC backlog review and prioritization. Assist with roadmap planning.
• Continually advance the capabilities of ServiceNow, leading to greater usage, assist with defining business processes implemented by ServiceNow
• Engage and manage stakeholders and vendors for the purposes of gathering feedback and offering guidance. Demonstrate leadership ability to back decisions with research and the "why," and articulate several options, the pros and cons for each, and a recommendation.

Minimum qualifications:

• 5+ years' experience designing, executing, and supporting ServiceNow solutions.
• Experience in a broad set of technologies related to applications and IT infrastructure
• Team player and experience with managing vendor teams.

Skills: ServiceNow architect responsible for overall health of Kirkland ServiceNow. Subject matter expert for ServiceNow modules such as CSM, ITOM, ITAM, WSD, CMDB, Discovery, Event management. Preferred to have good experience in SPM,APM , integration hub, Application Engine, and any new modules per latest release for ServiceNow.

• Identify automation opportunities and make recommendation for improvements to ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog Requests.
• Support CMDB data model. Provide recommendation and roadmap to improve CMDB operations using the ServiceNow Discovery tool.
• Through documented procedures, identify defects/inefficiencies and make recommendations to streamline processes and improve service and support expectations.
• Work with vendors to develop interface and integrations with other enterprise systems such as Identity Access Management, Enterprise Applications Monitoring Tools, Active Directory, Agile development tools such JIRA
• Act as coordinator for ServiceNow's support site
• Provide technical guidance to multiple teams of business analysts, testers, and developers. Review system integration test plans, review design and code of developers. Guide the implementation of new functionality and modules in ServiceNow.
• ServiceNow SDLC backlog review and prioritization. Assist with roadmap planning.
• Continually advance the capabilities of ServiceNow, leading to greater usage, assist with defining business processes implemented by ServiceNow
• Engage and manage stakeholders and vendors for the purposes of gathering feedback and offering guidance. Demonstrate leadership ability to back decisions with research and the "why," and articulate several options, the pros and cons for each, and a recommendation.