IT Customer Relationship Manager
SmallArc, Inc
Dice Job Match Score™
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Job Details
Skills
- IT Management
- Customer Experience
- Communication
- IT Service Management
Summary
Job Description:
We are looking for an experienced IT Customer Relationship Manager to build strong relationships with business partners, collaborate with IT leadership, manage escalations, and ensure successful delivery of IT services and projects.
Required Skills and Experience:
- Bachelor's degree or 6+ years of related experience.
- 5+ years of IT experience, including SDLC, Agile methodologies, and technology procurement.
- 10+ years of experience in stakeholder communication, leadership presentations, and relationship management.
- Strong skills in conflict resolution, negotiation, and handling difficult customers.
- Experience building strategic partnerships and influencing stakeholders.
- Expertise in strategic planning, product line planning, development, and management.
- Experience developing and maintaining multi-year business capability roadmaps.
- Ability to coordinate with project managers, service managers, operations teams, and business leadership.
- Experience managing escalations related to IT services, projects, technology procurement, and service delivery.
- Understanding of IT service delivery, business requirements, and technical innovation.
- Knowledge of VDOT and VITA policies, standards, and guidelines.
- Understanding of VDOT's organizational structure, including Districts and Central Office, is preferred.
Key Responsibilities:
- Partner with agency leadership and IT teams to ensure continuous delivery of IT products and services.
- Build and maintain trusted relationships with assigned business partners.
- Coordinate priorities, manage escalations, and communicate customer needs.
- Identify opportunities for service improvements and technology innovation.
- Support compliance with VDOT and VITA policies and standards.
Important Notes:
- Local candidates only due to onsite requirements.
- Candidates must be available for the mandatory in-person interview.
- Onsite attendance is required 2 days per week.
- Candidates must arrange their own parking.
- Dice Id: 10115873
- Position Id: 812996
- Posted 2 hours ago
Company Info
Our firm was established back in 2000 by a group of consultants with a strong focus on delivering quality services to our clients from the perspective of those who worked in the field. Because of the huge amount of industry experience behind us, we knew that we could provide our clients with a no gimmicks, truly valuable set of solutions that exactly matched all of their IT needs.
In today’s digital world, we’re surrounded by information at all times. The purpose of SmallArc is to provide a cohesive set of information management solutions that organize, optimize and present information in an efficient and informative way.
SmallArc is a premier consulting firm specializing in Business Intelligence, Data Warehousing, and Data Integration. We provide end-to-end services from Data Architecture, Implementation, Project Management, Long Term Support, and Training.
We provide you with a competitive advantage which is derived from our extensive team of business intelligence experts. We recruit and employ only the best and brightest to ensure the highest level of knowledge and competence. We provide you with the most innovative, reliable, and consistent results on every project — no matter the scope or scale. We have earned a solid reputation for client success due to our unique ability to deliver business intelligence solutions on time, and under budget.
