Field Engineer 3/IT Support Technician - W2 Only

Groton, CT, US • Posted 2 days ago • Updated 2 days ago
Contract W2
50% Travel Required
On-site
$20 - $25/hr
Fitment

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Job Details

Skills

  • Computer Hardware
  • Help Desk
  • Laptop
  • Repair
  • CompTIA A+
  • Hardware Troubleshooting
  • Hardware
  • Computer Assembly
  • Software Troubleshooting
  • Desktop
  • Computer

Summary

Position: Field Engineer 3/IT Support Technician - W2 Only

Location: Groton, CT

Driving: Weekly Mileage:  250-350 per week (All mileage during the day to work locations are reimbursed per the standard. Candidates are NOT paid to drive to and from work.)

 

Job Description:

  • Computer hardware set up, basic hardware and software troubleshooting stills
  • Provides support for software, hardware and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products. Supports Core, server products.
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
  • 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills

 

Job Responsibilities:

  • You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10509960
  • Position Id: UNI1846
  • Posted 2 days ago
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