Architect with NiCE CXone
Dallas, TX, US • Posted 20 hours ago • Updated 20 hours ago

Tech3pillars Technologies
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Job Details
Skills
- NiCE CXone
- LiveVox
- ACD/IVR
Summary
Position: Architect with NiCE CXone
Location: Dallas, TX
Duration: Long term
Description:
Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage.
Looking for experience in,
- Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
- Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
- Ensuring scalability, high availability, disaster recovery, and compliance in architecture
- Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
- Support telephony integrations
- Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
- Ensure adherence to best practices for performance, security, compliance, regulatory standards.
- Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
- Drive AI/automation/analytics enhancements across the CX stack
- Evaluate new features and roadmap updates to adopt in the environment
- Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
- Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
- Optimize system performance and troubleshoot complex issues.
- Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
- Liaison with client, provide consulting for cloud migration and CX transformation.
- Implement best practices for code quality and maintainability.
- Lead root cause analysis for platform issues and critical incidents
- Dice Id: 91135709
- Position Id: 8901140
- Posted 20 hours ago
Company Info
About Tech3pillars Technologies
T3Pillars is a company committed to maximizing global workforce solutions on behalf of our clients. T3pillar’s deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune companies and government clients seeking world-class professional resources.
Providing premium IT services and products is our strength. Our years of experience in the industry have allowed us to acquire knowledge and experience that helped us produce cutting-edge technological solutions.
Choose us as your IT services provider, and we promise to offer you our top tier consulting. Book an appointment today! Give us a call to learn more about our IT company and what we offer.


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