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Contact Center Architect (AWS Connect)

Hybrid in Raritan, NJ, US • Posted 2 days ago • Updated 2 days ago

Contract W2

Contract Corp To Corp

6 Months

No Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

AWS Connect
Contact Center
ServiceNow
Solution Architect
AWS Connect Q

Summary

Job Title-Contact Center Architect (AWS Connect)

Location- Remote or Hybrid Raritan, NJ 08869

Contract Type - W2 only (No C2C)

Top Skills Required :

1. AWS Connect

2. AWS Connect Q

3. Contact Center technologies

Role Summary

We are seeking a Senior Amazon Connect Architect to own the architecture, stability, and evolution of a global, multi region Amazon Connect contact center platform supporting enterprise operations across NA, EMEA, and APAC. This is a hands on architect role, not L2/L3 support.

The role will act as the primary SME for Amazon Connect, AWS serverless integrations, contact center AI, and complex enterprise integrations.

Key Responsibilities

• Serve as primary architect & SME for Amazon Connect across multiple global regions

• Design and maintain highly available, region isolated architectures (Prod / Dev / Lab / Sandbox)

• Architect and manage complex IVR/contact flows (100+ flows) using DynamoDB + Lambda orchestration

• Lead integrations with:

o ServiceNow CTI (CTA)

o AWS Lambda, DynamoDB, Kinesis, S3, Redshift

o Lex, Polly, Contact Lens

o WebRTC voice/video channels

• Drive AI enablement (Contact Lens, Agent Assist, conversational AI, GenAI POCs)

• Ensure security, IAM, compliance, and audit alignment with enterprise standards

• Own production stability, incident analysis, and resiliency improvements

• Lead global KT sessions, mentor engineering and operations teams

• Partner with AWS, client stakeholders, and leadership on roadmap, cost optimization, and innovations

Mandatory Skills & Experience

• 10+ years overall experience in Contact Center

• Deep, hands on Amazon Connect experience (architecture + production)

• Strong AWS serverless experience: Lambda, DynamoDB, Kinesis, S3

• Proven ServiceNow CTI integration experience

• Experience supporting enterprise, multi region contact center platforms

• Ability to operate as a client facing architect & escalation point

Strongly Preferred

• Amazon Connect AI (Contact Lens, Agent Assist, sentiment, QA analytics)

• WebRTC or digital channel integrations

• AWS cost optimization and pricing model knowledge

• Experience working with AWS TAMs / solution architects

Certifications (Preferred)

• Amazon Connect Communications Specialist

• Amazon Connect Developer

• AWS Certified Solutions Architect (Associate or higher)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91159525
Position Id: 8217-5611-
Posted 2 days ago

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