Job Title: NetSuite ERP Program Manager – Field Service Management (FSM)

Location: New York (Remote – Occasional Office Visits Required)
Experience: 12–15+ Years
Longterm contract

Job Summary

We are looking for an experienced NetSuite ERP Program Manager with strong expertise in managing large-scale ERP implementation, integration, and transformation programs, particularly involving NetSuite Field Service Management (FSM).

The ideal candidate will have a proven track record of leading end-to-end NetSuite ERP implementations, with hands-on functional knowledge of Field Service Management, including work order management, technician scheduling, dispatching, service operations, inventory management, and customer service processes.

The candidate will be responsible for overseeing the complete program lifecycle, coordinating cross-functional teams, managing stakeholders, ensuring successful system integrations, and delivering business transformation initiatives aligned with organizational objectives.

Key Responsibilities

1. NetSuite ERP Program Management

• Lead end-to-end NetSuite ERP implementation, upgrade, and transformation programs.
• Develop program plans, project timelines, budgets, resource allocation, and delivery milestones.
• Manage multiple workstreams, ensuring alignment between business requirements and technical solutions.
• Oversee the implementation of NetSuite modules, including Financials, Order Management, Inventory, Procurement, and Supply Chain.
• Manage project risks, dependencies, issues, and change requests.
• Ensure successful delivery within defined scope, budget, and timelines.

2. Field Service Management (FSM)

• Lead the implementation and optimization of NetSuite Field Service Management solutions.
• Drive business processes related to field service operations, including:
• Work Order Management
• Technician Scheduling and Dispatching
• Field Resource Allocation
• Service Appointment Management
• Service Contracts and Warranty Management
• Parts and Inventory Management
• Mobile Workforce Management
• Service Billing and Invoicing
• Oversee integration between NetSuite ERP and Field Service Management platforms.
• Optimize field service workflows to improve technician productivity, service delivery, and operational efficiency.
• Work closely with field operations, customer service, finance, and supply chain teams.

3. ERP Integration & Technical Oversight

• Oversee integrations between NetSuite and third-party enterprise applications.
• Provide program-level oversight of NetSuite integrations using SuiteTalk, REST APIs, SOAP APIs, and middleware platforms.
• Work with technical teams on SuiteScript, SuiteFlow, and SuiteAnalytics requirements.
• Ensure seamless integration between ERP, CRM, inventory, financial, and field service systems.
• Drive data migration, system configuration, testing, and deployment activities.

4. Stakeholder & Team Management

• Collaborate with business leaders, IT teams, functional consultants, technical architects, and external implementation partners.
• Manage cross-functional teams across business and technology workstreams.
• Conduct executive-level presentations, steering committee meetings, and program status reviews.
• Translate business objectives into actionable ERP implementation strategies.
• Manage vendor relationships and third-party implementation partners.

5. Testing, Deployment & Change Management

• Oversee functional testing, system integration testing (SIT), and user acceptance testing (UAT).
• Manage cutover planning, deployment, and post-production support.
• Develop change management and user training strategies.
• Ensure smooth adoption of NetSuite ERP and Field Service Management solutions.
• Monitor KPIs, system performance, and operational outcomes after implementation.

Required Qualifications & Skills

• 12–15+ years of experience in IT Program Management, ERP implementations, and enterprise transformation.
• Strong experience managing Oracle NetSuite ERP implementation and optimization programs.
• Proven experience with NetSuite Field Service Management (FSM) implementations.
• Strong understanding of field service business processes, including work orders, scheduling, dispatching, and technician management.
• Experience managing end-to-end ERP implementation lifecycles.
• Strong understanding of ERP modules such as Financials, Inventory, Procurement, Order Management, and Supply Chain.
• Experience managing ERP integrations, data migration, testing, and deployment.
• Knowledge of NetSuite SuiteCloud technologies, including SuiteScript, SuiteFlow, SuiteTalk, and REST APIs.
• Experience working with cross-functional teams and third-party vendors.
• Excellent stakeholder management, communication, leadership, and problem-solving skills.

Preferred Qualifications

• NetSuite certifications such as SuiteFoundation, ERP Consultant, or Administrator.
• PMP, PgMP, or equivalent program/project management certification.
• Experience with Oracle NetSuite SuiteSuccess implementation methodology.
• Experience integrating NetSuite with CRM, WMS, and external Field Service Management platforms.
• Experience in service-based industries such as manufacturing, utilities, telecom, HVAC, equipment maintenance, or industrial services.
• Experience with Agile, Waterfall, and hybrid project delivery methodologies.

Key Deliverables / Success Metrics

• Successful end-to-end NetSuite ERP implementation.
• Successful integration and adoption of Field Service Management capabilities.
• Improved technician utilization and field workforce productivity.
• Reduced service scheduling and dispatching inefficiencies.
• Improved work order completion and service response times.
• Successful data migration and system integration.
• On-time and within-budget program delivery.
• Improved operational visibility through ERP reporting and analytics.